What are the responsibilities and job description for the Patient Services Representative Full Time position at The Physicians' Group?
Chandler Endoscopy Center is seeking a motivated Patient Services Representative to join our team. Chandler Endoscopy Center is a fast-paced ASC environment committed to producing the highest quality work and experience for patients and their families.
Job Description:
Patient Representative Responsibilities:
Greeting and directing patients to examination rooms.
Scheduling patient appointments and making reminder calls.
Informing patients about delays and waiting times.
Obtaining patients’ addresses, contact details, insurance information, and medical histories.
Updating and verifying patient information at every visit.
Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
Receiving and processing cash and credit card payments for medical services rendered.
Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
Performing administrative and clerical duties, such as filing paperwork, when necessary.
What We Offer
Competitive wages
Opportunities to better yourself professionally
Health, Dental & Vision Coverage
401(k) retirement plan
Paid Time Off (PTO)
Company Paid Holidays
Employee Assistance Programs
Health Savings Account/ Flexible Spending Account
Education Assistance
Short Term Disability and Long Term Disability Insurance
Travel Assistance when 100 miles from home for business or vacation
Free parking
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
For more information about USPI, check out our website, Facebook, Twitter, or LinkedIn.
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Required Skills
Qualifications and Experience:
- High school diploma.
- 1-2 years' experience working as a Patient Representative.
- Knowledge of medical terms and practices.
- Professional manner and appearance.
- Strong interpersonal and communication skills.
- Meticulous attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
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