What are the responsibilities and job description for the Guest Services Agent position at The Pier Sixty Collection?
Job Summary : The Guest Services Agent provides the first impression of service to the Piers and must wow in service and behavior. Responsible for meeting, greeting and welcoming guests, prospective guests, applicants, team members, vendors and members of the public to Pier Sixty and the Lighthouse. The Guest Services Agent acts as a liaison between the clients and guests, and, the sales and banquet departments. They are also responsible assisting clients and guests with black cars, limos and buses during events as well as coordinating valet parking during events as needed and directed.
This position is a Part-Time Role primarily based on weekday evenings and weekends.
Essential Duties and Responsibilities :
Welcome all guests with a smile and enthusiasm during events
Provide assistance to any requests for guests and clients
Answer all phone calls and transfer calls to the appropriate extensions
Assist guests with valet parking, shuttle bus service and car service needs during events
Consolidate packages and coordinate pickups for items for each event
Coordinate guest parking including supervision of valet staff, bus and black car drivers.
Work closely with Chelsea Piers Guest Services Staff with regards to parking and transportation needs to include safety measures are met for all.
Required Qualifications, Skills and Abilities
High School graduate or equivalent preferred
Prior hospitality / events front service experience preferred.
Good working knowledge of the black car, valet and bus industries preferred
One-year customer service / customer contact in an equivalent position preferred
Strong organizational skills
Excellent verbal and written communication skills, including ability to read, write, and speak the English language in order to effectively communicate with internal and external customers
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
Ability to respond quickly to situations and provide strong problem-solving skills
Ability to read, write, and speak the English language in order to communicate with internal and external guests.
Excellent diction as to be understood clearly on the telephone with a warm, friendly, welcoming and cheerful voice
Strong administrative and computer skills including knowledge of Microsoft Office Products, specifically Word, Excel, and Teams
Able to work flexible schedule in order to accommodate business levels.
If Driver License acquired, must ensure safe driving and transport of supplies, and other products and must adhere to annual driver license background checks to ensure validity for driving.
Physical Requirements :
Ability to safely and successfully perform the essential job functions, including meeting productivity standards.
Ability to maintain regular, punctual attendance
Ability to lift, carry, load, unload, push, pull up to 50lbs
Must be able to talk, listen and speak clearly
Ability to sit, stand, bend, stoop on a consistent basis
Sufficient manual dexterity in hands in order to lift, push, pull, hold, type, and reach for supplies
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