What are the responsibilities and job description for the Hospitality Team Member / Server position at The Pilot House?
Overview
We are seeking a dedicated and enthusiastic Server to join our dynamic team. As a Server, you will play a crucial role in providing exceptional dining experiences for our guests. You will be responsible for taking orders, serving food and beverages, and ensuring that every guest feels welcomed and valued. If you have a passion for customer service and enjoy working in a fast-paced environment, we would love to hear from you.
Duties
- Take food and beverage orders accurately using the Aloha POS system.
- Serve food and drinks promptly while ensuring presentation meets our standards.
- Assist guests with any inquiries regarding the menu or specials.
- Collaborate with kitchen staff to ensure timely delivery of orders.
- Maintain cleanliness of the dining area and assist with resetting tables for the next guests.
- Provide excellent guest services by anticipating needs and responding promptly to requests.
- Support sales initiatives by upselling menu items when appropriate.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Familiarity with TOAST or similar point-of-sale systems is a plus.
- Strong basic math skills for handling transactions and tips.
- Excellent time management skills to handle multiple tables effectively.
- Ability to work collaboratively in a kitchen environment while maintaining professionalism.
- Strong communication skills to interact positively with guests and team members.
- A passion for culinary arts is an advantage, as it enhances your ability to describe menu items enthusiastically.
- Must be able to work flexible hours, including evenings and weekends.
Join us in creating memorable experiences for our guests while developing your skills in a supportive environment!
Job Types: Full-time, Part-time
Pay: $17.28 - $19.24 per hour
Expected hours: 10 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $17 - $19