What are the responsibilities and job description for the Front of House Manager position at The Pines?
A Front of House Manager oversees all customer-facing aspects of a hospitality establishment, primarily managing staff like servers, hosts, and bartenders, ensuring excellent customer service, coordinating reservations, maintaining cleanliness, handling guest inquiries, and collaborating with the kitchen staff to deliver a positive guest experience; essentially acting as the primary point of contact for customers in the dining area, ensuring smooth operations and high satisfaction levels. Key Responsibilities:
Staff Management:
- Hire, train, and supervise front-of-house staff including servers, hosts, and bartenders.
- Create and manage staff schedules
- Evaluate employee performance and provide feedback
- Address staff concerns and resolve conflicts
Customer Service:
- Greet and welcome guests
- Manage reservations and seating arrangements
- Respond to customer inquiries and complaints promptly
- Ensure a positive and welcoming atmosphere
- Monitor customer satisfaction and implement improvements
Operations Oversight:
- Maintain cleanliness and order in the dining area
- Coordinate with the kitchen staff to ensure smooth service flow
- Manage inventory of supplies and beverage stock
- Enforce health and safety regulations
- Monitor and manage cash handling procedures
Leadership and Communication:
- Lead and motivate the front-of-house team
- Communicate effectively with both staff and customers
- Collaborate with other management team members
- Implement company policies and standards
Required Skills:
- Excellent interpersonal and communication skills
- Strong leadership and organizational abilities
- Customer service focus and problem-solving skills
- Ability to work under pressure and manage multiple tasks
- Knowledge of restaurant operations and industry standards
- Basic computer proficiency for scheduling and reporting
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Rehoboth Beach, DE 19971 (Required)
Ability to Relocate:
- Rehoboth Beach, DE 19971: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000