Case Manager II

JOB SUMMARY

Under the supervision of the Behavioral Health Director, the Case Manager II ensures the physical and emotional safety of youth accessing shelter services. This role provides trauma-informed, evidence-based support to high-acuity youth clients, focusing on individualized care.

Key responsibilities include establishing treatment plans, maintaining client documentation, and fostering strong community relationships. The Case Manager II collaborates with the clinical team to support youth facing homelessness, ensuring services are aligned with trauma-informed care principles.

This position will ensure that interactions, interventions and environments at The PLACE are trauma informed and emphasize the physical and emotional safety of youth and staff.

MINIMUM QUALIFICATIONS

• Master’s degree in social work, psychology, or a related field with at least 2 years of experience working with youth.
• OR bachelor’s degree in human services or a related field with at least 3 years of experience working with youth.
• Proficiency in Microsoft Office Suite.
• Must be insurable under The PLACE’s auto liability policy and able to pass state and federal background checks.
• QMAP certification or eligibility required.
• Must pass pre-employment TB screening.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to connect with a diverse youth population in a culturally responsive manner.
• Strong understanding of trauma-informed care principles.
• Capable of managing multiple tasks and adapting priorities as needed.
• Strong written and verbal communication skills.
• Excellent conflict mediation and negotiation abilities.
• Skilled in maintaining accurate client files, including data entry in EHR systems.
• Ability to work effectively in crisis situations and manage interpersonal conflicts.
• A team-oriented approach and ability to collaborate across departments.
• Dedication to trauma-informed care and positive youth development.

JOB DUTIES

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

• Develop and follow individualized treatment plans for youth clients, ensuring goals are trauma-informed and focused on positive youth development.
• Meet with assigned youth to complete assessments, gather history, and maintain accurate client records and paperwork.
• Provide direct case management, maintaining a minimum of 24 hours of face-to-face contact with youth weekly.
• Document interactions with youth in electronic health records, adhering to Medicaid standards for accuracy and timeliness.
• Build and maintain strong, ethical boundaries within the scope of practice and agency guidelines.
• Foster collaborative relationships with community partners, assisting youth with attending medical appointments, acquiring vital documents, and addressing legal matters.
• Conduct weekly meetings with youth participants to review progress, revise plans, and provide ongoing support.
• Facilitate group activities, such as educational, health-related, or community-building sessions, tailored to youth interests.
• Actively work toward family reunification when appropriate, engaging with parents, guardians, and other family members.
• Provide personal attention to each youth, ensuring their social, emotional, and intellectual development is supported.
• Conduct thorough youth intakes and assessments, creating an atmosphere of comfort and trust from the beginning.
• Maintain HIPAA-compliant confidentiality practices, safeguarding client privacy even in internal discussions.
• Assist with youth intake and crisis phone counseling as needed, ensuring timely support and referral services.
• Ensure client services are accurately documented in The PLACE’s database (Adsystech) on a daily, weekly, and monthly basis.
• Attending all required staff meetings, training sessions, and client reviews, being prepared to discuss and address client issues.
• Serve as a positive role model for youth, embodying The PLACE’s mission and values through interactions and service delivery.
• Maintain strong collaborative relationships with other service providers, staying informed about new resources and developments in the field.
• Document significant events and interactions during shifts in the Communication Log to ensure continuity of care among staff.

PROFESSIONAL PERFORMANCE

• Adhere to all Personnel Policies and Procedures for the Agency.
• Maintain professional standards of performance, demeanor, and appearance at all times; act as a “role model” both at and away from the Agency.
• Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
• Performs all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program.
• Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of the clients, act with honesty and integrity in all aspects of Agency business.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Actively strive to create and maintain a culturally sensitive, trauma informed and appropriate environment through communication and interaction that demonstrates respect for diversity; while promoting the philosophy of trauma informed care in interactions with youth, staff and individuals both internally and externally.
• Support positive youth development and youth involvement in decision-making processes.

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PHYSICAL REQUIREMENTS

• Employee frequently is required to sit. Employees are frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally stoop, kneel, or crouch.
• Requires manual and finger dexterity and eye-hand coordination.
• Able to speak and write the English language in an understandable manner.
• Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computer and phone.
• Able to hear well enough to communicate with employees and others.
• Ability to meet youth off-site at youth housing.
• Able to be on feet and mobile up to 10 hours per day.
• Able to lift up to 50 lbs.

WORK ENVIRONMENT

Employees in this position are subject to long hours on their feet in a shelter environment that may include physical conditions such as encountering drugs and paraphernalia, sharps, and interpersonal contact from non-employees that include sexual innuendo and raw, abusive or threatening language. Employees must be comfortable providing safer sex supplies and bleach kits to youth.

The PLACE provides personal protective equipment (PPE) and safety training to prepare and protect The PLACE employees in these uncontrolled environments. Compliance with safety protocol is required, which may include the use of PPE, involvement of law enforcement, and/or enactment of emergency protocols, detailed in The PLACE’s Emergency Operations Plan.

This job description is intended to describe the general nature and level of work performed. It is not intended to be a complete list of all responsibilities, duties and skills required of employees performing this job. Furthermore, this job description does not establish a contract of employment. The PLACE may change job descriptions at any time, with or without notice as service needs require.

Job Type: Full-time

Pay: $20.25 - $25.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Monday to Friday
• On call
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Social work: 2 years (Required)

License/Certification:

• QMAP (Preferred)

Ability to Commute:

• Colorado Springs, CO 80903 (Required)

Ability to Relocate:

• Colorado Springs, CO 80903: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25