What are the responsibilities and job description for the Customer Care Agent position at The Plastic Surgery Center?
About Us:
TPSC, SMM, and TCOPS are members of the Advanced Reconstructive Surgery Alliance (ARSA), one of the largest privately owned groups of Plastic and Reconstructive Surgeons in the country
Advanced Reconstructive Surgery Alliance (ARSA) and its affiliates TPSC, SMM and TCOPS are the largest Plastic Surgery medical practice in the country. Our expanding team of top tier physicians, coupled with our continued medical advancements, allows us to offer patients extraordinary clinical services with a 5-star experience. We have a bold vision with a desire to revolutionize the industry, meeting patient needs while favorably transforming their lives. Common across the enterprise is not only the commitment to providing safe patient care, but to employee satisfaction and growth opportunities. It is a culture of teamwork, respect and appreciation for all employees—whether caring for patients directly or working in a support role.
We are seeking bright, collaborative, motivated and dedicated individuals to join our team. As an employee, you’ll be surrounded by colleagues who go beyond what is expected and look to exceed expectations at every turn. If being part of a fast growing, entrepreneurial thinking surgical practice excites you, look no further!
Sycamore Medical Management is seeking Customer Care Agents for our administrative office in Red Bank, NJ.
Qualifications:
- Up to 2 years of experience in a medical office preferred
- Knowledge of practice management software
- Ability to perform multiple and diverse tasks simultaneously
- Experience dealing with difficult calls/patients
- Familiarity with scheduling and rearranging appointments
- Insurance knowledge
- Pleasant speaking voice and demeanor
- Neat, professional appearance
- Strong written and verbal communication skills
- Bilingual (Spanish) preferred
- Accurate and fast data entry skills
- Detail-oriented, organized, reliable and dependable with a positive attitude
- Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner
- Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy
- Adapt to changing priorities and business needs
- Be flexible and not easily flustered
- Give great customer service
- Work in a fast paced innovative environment
Responsibilities Include:
- Promptly and professionally answers telephone calls.
- Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Schedule all new patients
- Schedule any appointment requests via phone or email
- Perform registration functions for new and existing patients
- Answer any non-clinical questions patients may have
- Attend all regular staff meetings
- Communicate thoroughly with all practice departments
- Protects patients' rights by maintaining confidentiality of personal and financial information
- Bilingual is a plus
Compensation:
- Competitive Salary commensurate upon experience
- Medical, Dental, Vision, Life, HSA and Long Term Disability insurance
- 401k and Profit sharing
- Paid Time Off
- Mileage Reimbursement
- Contribution to Health Benefits
- Company Discounts on Products & Services
SMM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
