Med Spa Concierge

Job Title: Med Spa Concierge

Job Overview:

We are seeking a professional and personable Medical Spa Concierge to join our team. As a key member of our client-facing staff, you will be the first point of contact for patients, providing exceptional service and ensuring a welcoming and smooth experience from arrival to departure. The ideal candidate will be highly organized, detail-oriented, and passionate about delivering top-notch customer care in a fast-paced, luxurious spa environment.

Key Responsibilities:

• Client Engagement: Greet and welcome all patients as they arrive at the spa, ensuring a positive and friendly first impression.
• Appointment Scheduling: Manage appointment bookings, reschedules, and cancellations, ensuring smooth operations and optimal use of resources.
• Patient Assistance: Answer questions regarding services, treatments, and products, providing detailed and accurate information.
• Service Recommendations: Assist clients in selecting appropriate treatments, services, and products that align with their needs, goals, and preferences.
• Administrative Support: Handle administrative tasks including processing client information and maintaining accurate records in the system. End of day reporting.
• Billing and Payment: Process payments, provide receipts, and assist clients with billing inquiries.
• Maintain Cleanliness and Order: Ensure the front desk and waiting area are tidy and welcoming, maintaining a calming environment for clients.
• Team Collaboration: Work closely with medical professionals, aestheticians, and other spa staff to ensure seamless service delivery.
• Follow-Up: Conduct follow-up calls or messages to ensure patient satisfaction and to encourage future bookings.
• Client Retention: Promote loyalty programs, special offers, and upcoming services to encourage repeat visits.
• Compliance: Adhere to all health and safety regulations, confidentiality guidelines, and spa protocols.

Qualifications:

• Experience: Previous experience in customer service, hospitality, or a similar concierge role, preferably in a medical spa, beauty, or wellness setting.
• Skills: Excellent communication, interpersonal, and organizational skills.
• Customer-Focused: A passion for providing high-quality customer care and enhancing the client experience.
• Tech-Savvy: Comfortable using booking systems, scheduling software, and basic office equipment.
• Attention to Detail: Ability to handle multiple tasks efficiently while maintaining accuracy and professionalism.
• Appearance: Present a polished and professional appearance, in line with the spa's aesthetic and branding.

Benefits:

• Competitive salary and tips
• Employee discounts on spa services and products
• Opportunities for professional development and training
• Health, dental, and vision insurance options (if applicable)
• A positive and supportive work environment

Job Type: Full-time

Shift:

• 8 hour shift

Work Location: In person