What are the responsibilities and job description for the Practice Manager position at The Plastic Surgery Center?
Company Overview
Sycamore Medical Management is comprised of several Plastic and Reconstructive surgery practices, including The Plastic Surgery Center, the largest private Plastic and Reconstructive surgery practice in New Jersey. Our team of doctors has more than 100 years of combined experience, performing cosmetic surgery of the face, skin, and body. In addition to cosmetic plastic surgery, we offer advanced reconstructive procedures and innovative surgical techniques offered at few other facilities in the world for complex conditions, diseases and traumatic injuries.
Job Title: Practice Manager
Location: Southern, New Jersey
Employment Type: Full-Time
Reports To: General Manager / Physician Partners
Job Summary:
We are seeking an experienced and dynamic Practice Manager to oversee the daily operations of a large, fast-paced surgical practice for the Southern Region of New Jersey. The ideal candidate will be a strong leader with a proven track record in healthcare management, capable of ensuring operational efficiency, regulatory compliance, financial performance, and exceptional patient care.
Key Responsibilities:
Operational Management:
- Oversee all administrative and clinical functions of the practice to ensure seamless daily operations.
- Supervise and support clinical and non-clinical staff, including hiring, training, scheduling, and performance evaluations.
- Monitor patient flow, appointment scheduling, and provider productivity to optimize efficiency.
Financial Oversight:
- Manage budgets, financial reporting, and expense controls in collaboration with finance teams.
- Analyze financial metrics and KPIs to identify areas for improvement.
- Oversee billing and collections processes, ensuring accurate and timely reimbursement.
Compliance & Quality:
- Ensure compliance with federal and state healthcare regulations, HIPAA, OSHA, and other relevant standards.
- Implement and monitor quality improvement initiatives and risk management protocols.
- Maintain current knowledge of industry trends and regulatory updates.
Patient Experience & Communication:
- Promote a culture of excellent customer service and patient-centered care.
- Address patient complaints and resolve conflicts in a timely and professional manner.
- Serve as a liaison between physicians, staff, and patients to foster a cohesive team environment.
Strategic Planning & Growth:
- Collaborate with physicians and leadership on business development strategies.
- Assist in the integration of new technologies, services, and providers.
- Lead special projects such as practice expansion, EMR upgrades, and marketing initiatives.
Qualifications:
Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s preferred).
- Minimum of 5 years of experience in multi-site medical practice management, preferably in multi-specialty or surgical setting.
- Strong leadership, problem-solving, and interpersonal skills.
- Proficient in EHR/EMR systems and MS Office Suite.
- Knowledge of healthcare billing, coding, and revenue cycle processes.
- Familiarity with Southern New Jersey healthcare networks and payer environments is a plus.
