Budtender Lead

The Plug is seeking an enthusiastic and knowledgeable Budtender Lead to join our team in New Buffalo, MI. If you have a passion for cannabis, enjoy helping others, and love sharing your knowledge, we want you on our team!

Who We Are: At The Plug, we’re more than just a cannabis store – we’re the ultimate destination for cannabis enthusiasts and newcomers alike. Our brand is all about quality, knowledge, and top-tier customer service. We pride ourselves on offering a curated selection of products that provide the best value to our customers. We are deeply customer-focused, striving to ensure every visit is a unique and satisfying experience.

Your Mission: As a Budtender Lead, you’ll be the face of The Plug, providing our customers with expert guidance on our cannabis products. You’ll help create a welcoming and educational environment, ensuring every customer leaves with a smile and the perfect product for their needs.

What You’ll Do:

Leadership Responsibilities:

• Assist management in training, mentoring, and developing budtenders
• Lead by example in customer service excellence and product knowledge
• Coordinate daily staff assignments and help manage scheduling
• Support managers in evaluating team performance and providing constructive feedback
• Step in as shift supervisor when managers are unavailable

Customer Service Excellence:

• Greet customers genuinely and enthusiastically and provide exceptional service throughout their visit
• Make every customer feel valued and ensure they have a positive and memorable experience
• Set the standard for customer interaction and service quality
• Handle complex customer inquiries or concerns that may be escalated by other team members

Product Expertise:

• Become our in-house product authority with advanced knowledge of cannabis products, effects, and usage
• Stay ahead of industry trends, research, and new product developments
• Develop and implement product education initiatives for both staff and customers
• Collaborate with management on curating our product selection
• Lead product knowledge training sessions for team members

Sales Leadership:

• Drive store sales through exemplary customer service and strategic selling techniques
• Coach other budtenders on effective upselling and cross-selling approaches
• Work toward team sales goals and motivate staff to achieve individual targets
• Analyze sales data to identify trends and opportunities for growth
• Partner with vendors to plan and execute in-store demonstrations and promotional events

Operational Support:

• Assist managers with inventory management, including receiving, auditing, and merchandising
• Help maintain compliance with all state and local cannabis regulations
• Ensure store presentation meets company standards through regular floor checks
• Support opening and closing procedures
• Assist in implementing new operational processes and procedures

Community Building:

• Develop relationships with regular customers and develop loyalty programs
• Represent The Plug at community events and industry functions when needed
• Gather and analyze customer feedback to improve product offerings and services
• Help cultivate The Plug's reputation as a knowledgeable, trusted cannabis retailer

What You’ll Need:

• Experience: Previous experience in a customer service or retail role is preferred. Experience in the cannabis industry is a plus but not required.
• Cannabis Knowledge: A strong understanding of cannabis products, strains, and consumption methods. A willingness to learn and stay updated on industry trends. Ability to convey complex information in an easy-to-understand manner.
• Communication Skills: Excellent verbal and written communication skills. Ability to build rapport with customers and explain product information clearly and confidently.
• Customer Focus: A passion for helping others and providing top-notch customer service. Ability to handle customer inquiries, provide tailored recommendations, and resolve complaints professionally and effectively.
• Sales Skills: Proven ability to meet sales targets, upsell, and enhance the customer experience. Strong persuasive skills and the ability to build lasting customer relationships.
• Organizational Skills: Impeccable organizational skills to manage multiple tasks, maintain a clean workspace, and ensure all products are properly stocked and displayed.
• Compliance Knowledge: Understanding of local and state cannabis retail laws and regulations is a plus.
• Age & ID: Must be at least 21 years old and possess a valid driver’s license or state ID.
• Background Check: Must pass all required background checks.

Compensation:

• Competitive hourly wage based on experience ranging from $17-$18.
• Earned PTO, holiday pay, employee discounts, and product giveaways.

Shifts:

• Day shift
• Evening shift
• Morning shift
• Weekend shift
• Holiday shift

Join us at The Plug and be a part of something special. If you're ready to plug into a dynamic and exciting career, apply today!