What are the responsibilities and job description for the Office Administrator position at The Plumbing Authority?

Job Description

Salary : $16-22 / hr

Job description - Office Administrator

Are you a proactive problem solver with a can-do attitude? Do you thrive in environments where your self-reliance and initiative are highly valued? If you're also someone who radiates positivity and has experience working with Service Titan or as a Customer Service Representative, we'd love to hear from you!

About Us :

The Plumbing Authority is a leading plumbing company in the Knoxville area dedicated to delivering exceptional service to our valued customers. We believe in fostering a dynamic work environment that encourages innovation, independence, and a positive outlook. As we continue to grow, we're seeking a Customer Service Representative who embodies these qualities and can contribute to our success.

Key Responsibilities :

Respond to customer inquiries and provide information about our products / services in a timely and efficient manner.
Assist customers by answering phones and managing inquiries.
Utilize your initiative to address customer concerns and find solutions that exceed their expectations.
Collaborating with and supporting team members to achieve goals.
Maintain accurate customer records and communication history in our CRM system, with a preference for experience with Service Titan.
Continuously strive to enhance the customer service process by identifying areas for improvement and suggesting innovative solutions.
Handling administrative tasks and office operations
Assisting marketing efforts

Qualifications :

Previous experience as a Customer Service Representative in a Trade company is highly beneficial.

Proficiency in using Service Titan or similar CRM systems is a strong advantage.

Excellent communication skills, both written and verbal.

Proven ability to work independently, take initiative, and make sound decisions.

Positive attitude, even in challenging situations, with a passion for delivering exceptional customer experiences.

Strong problem-solving skills and the capacity to think on your feet.

Detail-oriented and highly organized approach to managing customer interactions and records.

Flexibility to adapt to changing priorities and customer needs.

Team player that adheres to our core values

Perks and Benefits :

Competitive hourly compensation and performance-based bonuses.

Comprehensive benefits package, including health, P.T.O., and retirement plans.

Opportunities for professional development and growth within the company.

Collaborative and supportive work environment that values your input.

If you're ready to take your customer service career to the next level and join a team that values your self-reliance, initiative, and positive outlook, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience and why you believe you're a great fit for this role.

Job Type : Full-time

Pay : $16.00 - $22.00 per hour

Hours : 40-50 hours per week

Salary : $16 - $22

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