What are the responsibilities and job description for the Patient Service Representative position at The Plus Group?
Modesto, CA
Order Type : Temp
Description :
The Patient Service Representative is primarily responsible for politely greeting patients, data entry into the practice management and other data systems; and monitoring various statistical and informational reports. The Medical Office duties are shared and involve tasks associated with efficient flow of patients, such as answering phones, making appointments, and registering patients.
Essential Duties and Responsibilities
Communicates effectively by using welcoming words, appropriate body language, eye contact and smiling. Displays a willingness to explore and acknowledge patient needs, expectations, and values. Responds to patient needs in ways that are helpful and beyond expectation. Collaboratively works with patients to positively affect their health outcomes.
Responsible for beginning of the day and end of the day processes including opening and closing the clinic and arming and disarming alarm as needed.
Make appointments, registers, and orients all patients to clinic policies regarding services offered, appointment system, after hour’s coverage, collection policy, etc.
Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
Performs daily pre-flow procedures, works collaboratively with the back-office personnel to process, and complete the patient encounter and collect amounts due in accordance with established procedures.
Researches and answers any questions / correspondence on a patient's account in a timely and professional manner and about patient confidentiality.
Using proper phone etiquette answers all incoming calls by 3rd ring and distributes calls as appropriate including message taking and distribution.
Maintains neat and organized work area with appropriate labeling of files as needed.
Carries out Health Information Representative, functions as assigned.
Adheres to the Valley Oak Pediatrics Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
Other duties as assigned.
Min. Qualifications
KNOWLEDGE : basic medical front office practices, basic computer operations
SKILLS : strong typing skills, strong written and verbal communication
ABILITY TO : work well with people; communicate effectively and respectfully in English / Spanish; work with computers and other modern office equipment; work in a busy environment; multi-task, flexibility to travel and accommodate changes in daily and hourly schedules
Education / Experience Requirements
High school diploma or GED
Bilingual English / Spanish preferred
2-3 years experience in medical / data processing field preferred
Certificated through medical front office training program preferred
TPGMOD1
21.00 / hr
Salary : $21
