Product Mgmt Sr Mgr

Position Overview

PNC values its people and strives to deliver the best experience for its customers. The company fosters an inclusive workplace culture where all employees feel respected, valued, and contribute to its success.

ServiceNow Team Role

The ServiceNow team is responsible for modernizing and automating IT processes by aligning with industry standards. This ensures regulatory compliance, operational efficiency, and effectiveness.

Responsibilities

• Develop business and product portfolio strategies by working with stakeholders to drive value through emerging capabilities.
• Manage products related to the ServiceNow platform.
• Serve as a strategic role at the intersection of technology and business, user experience.
• Collaborate with various stakeholders, including development teams, business leaders, and end-users, to define product vision, strategy, and roadmaps.
• Lead cross-functional teams in improving capabilities within the platform.
• Define product features, collaborate with technical and process teams, ensure alignment with ITIL best practices, and optimize service delivery.
• Recognize, anticipate, and resolve complex operational and process problems that arise.

Qualifications

• Product management experience or similar experience working as a technical product manager.
• Proven track record defining and implementing platform strategies that build value.
• Experience gathering product requirements that translate into product vision, strategy, and roadmaps.
• Systems thinking and creative problem-solving approach considering alternative solutions.
• Ability to build relationships and influence without authority at all levels of the organization.
• ServiceNow/ITSM experience preferred.

Job Description

Responsible for end-to-end business and financial results for multiple product sets utilizing traditional and emerging capabilities in technology, operations, and data analytics.

Deliver products to customers through applicable channels using knowledge of emerging technologies.

Presents initiatives to gain senior management buy-in, manages progress to ensure timely completion, and meets strategic goals.

Influences product and customer experience trends by monitoring competitors or peer organizations.

Leads teams in translating concepts into new or improved products and recognizes, anticipates, and resolves complex operational and process problems.

Evaluates potential product or experience development projects for feasibility and value.

Ensures successful outcomes from key stakeholders, participates in client-facing activities, and adheres to company-defined risk appetite.

Management Responsibilities

• Manage one or multiple product lines and managers.
• Develop the performance evaluation process of the Product Development Management team and key contributors.
• Identify talent gaps in the team and staff appropriately.

Expected Behaviors

• Customer Focused: Leverage customer needs and satisfaction in creating customized solutions.
• Managing Risk: Assess and manage risks associated with business objectives and activities.
• Include Intentionally: Cultivate diverse teams and inclusive workplaces.
• Live the Values: Role model PNC's values with transparency and courage.
• Enable Change: Drive innovation that will transform the business.
• Achieve Results: Take personal ownership to deliver results.
• Develop the Best: Raise the bar with every talent decision and guide achievement of employees and customers.