What are the responsibilities and job description for the Event Manager/Coordinator position at The Poker People?
Do you like card games, escape rooms, puzzles, and organizing things? Does arranging your closet by color and style sound like an awesome Sunday? You might fit in well here. We are a well established, female founded, event company that provides equipment and dealers to help with fundraisers and corporate events. Think, casino nights - but we specialize in poker.
We are currently seeking an Event Manager who will be available online and by phone to take inbound client calls. This is not a sales position. Our sales manager handles all prospecting but you will need to learn our product well enough to answer questions. Basic poker knowledge is part of explaining our product so expect to learn if you don't know already.
The hours are 10am to 3pm M-F. There is some wiggle room but ideally that is your available time. Your manager will cover emails and calls after 3pm. This is fully remote and you will need your own computer and Wifi. We work in several platforms including Zoom, Outlook, Trello, and QuickBooks so a comfort level with technology is necessary.
This role is for an extremely well organized person who can prioritize their tasks and follow through independently. Management is available and involved all day but the role will require you to stay on top of your clients needs and be proactive. 90% of our customers contact us through email. Event Managers are expected to be able to communicate clearly and relay all important event information through email. Grammar and punctuation are important as all communications must be professional. Many of our clients are Fortune 500 companies.
Our work culture is one of mutual respect and support. We believe in opportunities for all people regardless of how they identify or where they come from. If you can do the job well, we are interested.
A typical Event Manager/Customer journey would include:
- Accepting the inbound call or email. Answering any questions about our service.
- Helping the client select an available date and time for their event.
- Creating an invoice and contract.
- Following up for deposit payment.
- Contacting the venue to arrange delivery of equipment.
- Working with the client to dial in event details like ticket pricing and prizes.
- Sharing all relevant information internally through our Trello and CRM systems.
- This is an easter egg. Please remember the phrase All In.
- Providing a game-day plan to the client with their dealer contact and final details.
- Following up post-event to secure final payment, get feedback, and schedule for follow up by the sales manager.
This position starts at $20 per hour for up to 30 days of training. After training is complete the pay becomes $25 with opportunities to increase after that. This is not 10-99. The Event Manager will be a part-time employee with direct deposit. You will accrue sick time but there are no other benefits.
Resumes are fine but not required. Gaps do not need to be explained. We're not judgy like that. All candidates will be asked to communicate via email with management during the initial hiring process to tell us about yourself, your relevant skills, and any work history.
Thanks for reading this all the way through. We look forward to hearing from you.
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 20 per week
Schedule:
- 4 hour shift
- Day shift
- Monday to Friday
Location:
- Los Angeles, CA (Required)
Work Location: Remote
Salary : $20 - $25