Summer Intern, Customer Experience

Description

About the Internship

The Aviation department is looking for a summer intern to join the Customer Experience (CX) unit . The CX unit is responsible for developing the department’s customer experience strategy, standards, and programs for our airports, measuring performance on CX metrics, and ensuring a high standard of service delivery across our airports. The CX unit serves as a content expert on CX trends and best practices, manages customer survey and data collection programs, and coordinates with stakeholders across the airport system to ensure that CX strategy is integrated in project designs and operational plans. The s ummer intern will contribute to the Aviation CX unit in conducting market research and data analysis.

Responsibilities

• Lead a survey focused on the arriving passenger experience, including finalizing the survey questionnaire and survey collection plan
• Conduct customer-facing surveys at airports
• Coordinate with other interns and Port Authority staff to assist in conducting surveys
• Validate and analyze data collected
• Summarize results and findings
  
  

Minimum Qualification s

• Enrollment at a college/university through Summer 2025 and into the Fall 2025 semester
• While this internship is based at 4 World Trade Center, it will also require traveling to Port Authority airports as needed.
• Ability to perform some work outside of standard business hours. (i.e. evenings or weekends).
• Comfortable interacting with customers.
  
  

Desired Qualifications

• Strong communication skills
• Ability to engage directly with customers in a friendly and professional manner
• Interest in data collection, management , and visualization
• Experience in basic quantitative analysis, including proficient use of Microsoft Excel
• Self-starter with strong organizational and writing skills
  
  

Internship Details

• The start date will be Thursday, May 29 , 2025
• The internship will last approximately 12 weeks, ending on Friday, August 22 , 2025
• This is a full-time internship (5 days per week at 7.25 hours per day)
• The format is expected to be hybrid , partially in-person and partially virtual
  
  

Selection Process

• Only applicants under consideration will be contacted
• If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
• Different internships will have different timelines for interviews
  
  

Compensation & Benefits

• The hourly rate range is $18 .07 to $27.21 (the exact rate will be determined by internship type and rising school year)
• Ability to opt in to the New York State and Local Retirement System
• Access to Employee Business Resource Groups
• Facility Tours
• Career Panels
• Social/Networking Events
  
  

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.