What are the responsibilities and job description for the Front Desk Agent position at The Port Hotel?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at The Port Hotel & Marina in Crystal River. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will be responsible for managing guest relations and ensuring that each visitor has a memorable experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Provide information about the resort/hotel amenities, local attractions, and services available.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Perform night audit duties as required, balancing daily transactions and preparing reports.
- Utilize phone systems to manage incoming calls and assist guests promptly.
- Collaborate with other departments to ensure seamless service delivery for guests.
- Uphold the highest standards of guest services in line with the resort/hotel’s policies.
Qualifications
- Previous experience in guest relations or customer service is preferred.
- Familiarity with front desk operations in a hotel or resort setting is advantageous.
- Strong communication skills; multilingual abilities are a plus.
- Proficient in using phone systems and basic computer software applications.
- Excellent problem-solving skills and ability to handle challenging situations gracefully.
- A passion for hospitality and commitment to providing outstanding guest experiences.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
