What are the responsibilities and job description for the Audiology/ENT Assistant position at The Portland Clinic?
At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Audiology/ENT Assistant
SUPERVISOR: Branch Manager
HOURS PER WEEK: 40hrs (M-F 7:30am-4:30pm)/Non-Exempt
DEPARTMENT: Nursing Services
HIRING BONUS: $1,000 after 90 days
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION: To assist our audiologist performing checks on hearing aids and other amplification devices. This will include performing troubleshooting and minor repairs to hearing devices, as well as patient education on best practice for using their device. This position will also support this department with scheduling of appointments and administrative work such as checking in new devices, sending hearing aids our for service and insurance benefit checks.
DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Clean, check and perform troubleshooting and minor repairs of hearing aid devices (including battery check/replacements).*
2. Deliver post-fitting orientation.*
3. Manage patient education on hearing care and device maintenance.*
4. Collaboration with our clinical team to streamline patient care and reduce wait times.*
5. Maintain inventory of audiology supplies and clinic devices.*
6. Conduct warranty checks.*
7. Send out and tracking of hearing aid orders, those sent out for repairs and those returned for credit
8. Conduct benefit checks for potential hearing aid patients and relaying information to our patients relating to financial requirements.*
9. Collection of deposits and balances for hearing aids.*
10. Scheduling of appointments for our Audiologist.*
11. Support ENT practitioners and provide backup support to ENT Resource Scheduler.*
12. Work queue support for our audiologist (processing referrals).*
13. Participate as an active care team member in a patient-centered medical home.
14. Maintain regular, in person, work attendance and punctuality, as scheduled.*
15. Comply with HIPAA and OSHA guidelines at all times to ensure patient and staff safety.*
16. Other duties as assigned.
- High School Diploma or equivalent
- Current CPR Certification
- Basic understanding of Medical Terminology
- Basic understanding and proficiency of documentation in the EHR
- Values team success
- Compassionate, patient and tactful
- Shows an interest in taking action to increase his/her knowledge and development as an employee
- Contributes to an environment where people feel valued
- Skill in establishing and maintaining effective working relationships with patients and staff
- Proficiency in basic computer skills
- Organizational skills and ability to prioritize work flow
- Oral communication skills and excellent phone etiquette with an ability to convey and receive information via telephone
- Competency in language, grammar, and spelling
- Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
- Capability of effectively working on more than one task without a reduction in the quality of work and service performed
- Ability to react calmly and effectively in emergency situations and to work under pressure
- Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
- 401k plan with Employer Matching up to 4.5% annually
- Roth IRA
- Comprehensive Medical, Dental and Vision insurance
- Flexible Spending Account
- Company provided $10K Group Life/AD&D insurance
- Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability
- 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
- One paid Wellness day per year
- Seven paid holidays, and 1 partially paid holiday (mid-day closure)
- Employee Assistant Program
Salary : $1,000
