What are the responsibilities and job description for the Sales/Group Rooms Coordinator position at The Portofino Hotel & Marina, a Noble House Hotel?
Description
Your team and working environment:
Nestled in our private Redondo Beach peninsula, our hotel is your haven. The Portofino Hotel offers a delightful array of amenities and activities in our prime South Bay location just a stone’s throw from the communities of Redondo Beach, Hermosa Beach, and Manhattan Beach. With 161 rooms, multiple F&B outlets, ocean front banquet space, guest activities and a 181-slip marina, your days are filled with diverse operations.
Unique Hotels attract Unique People. If you are about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you become a member of our Portofino Family.
The Job:
The individual will be responsible for overall sales administration support in the sales department. Executing & managing tasks supporting group, wedding/social blocks, airline and Corporate Preferred bookings. Provide personalized service to ensure sales operation requirements are handled professionally, accurately, and in a timely manner.
You:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Sales/Group Rooms Coordinator requires skills such as organization, attention to detail, reliability and a desire to take care of others.
Requirements
Desirable:
1. Previous HMS training
2. Knowledge of Delphi / HMS
3. Front Office training
ESSENTIAL JOB FUNCTIONS to include but not limited to:
Sales
1. Monthly office supply orders & manage collateral sales inventory
2. Maintain Invoices & Expenses monthly
3. Gift Certificates – As needed, create & track and log reservations
4. Answer sales mainline phone
5. Resumes & 10-Day - report pulled weekly
6. Lead Catcher – assign leads from Cvent, check POR Events email for inquiries
7. Group Sales Turnovers
8. Assist with managing Rooms- Only groups
9. Create BF Vouchers for groups as needed
10. Create & print custom Wi-Fi cards for groups & distribute as needed
11. Cross train job duties with Event Services Coordinator
12. Function as backbone support for the team
Group Rooms
1. Input group blocks into HMS/SynXis and ensure accuracy
2. Oversee weekly pickup meeting
3. Send booking link to CSM or Sales/ Catering Managers
4. Audit HMS & Delphi weekly to ensure group blocks are accurate
5. Maintain group blocks & cut-off dates
6. Input all rooming list & manage changes
7. Review resumes weekly to ensure accuracy on billing, VIP guests, staff room assignments
9. Maintain careful attention to detail, excellent communication skills both verbal and written
10. Maintain knowledge of all Hotel services/features & hours of operation.
11. Track Corporate preferred reservation
SECONDARY JOB FUNCTIONS
1. Attend designated meetings.
2. Special tasks and projects assigned.
STANDARD SPECIFICATIONS
Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the
employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Salary : $23 - $24
