Director Of Client Services

Description

King & Columbus, a sister-company to The Post and Courier and a boutique marketing agency serving businesses across the Southeast, is seeking an experienced and strategic Director of Client Services to oversee the agency’s day-to-day operations. This leadership role is responsible for managing and integrating the digital marketing, account management, and content and creative services teams to ensure seamless execution of client campaigns. As a senior leader in the agency, this position plays a pivotal role in implementing internal processes, creating operational efficiencies, optimizing client success, and shaping media strategy. The Director of Client Services will also serve as the lead media strategist and media buyer, developing and executing data-driven media plans across digital, programmatic, streaming, and traditional channels.

Qualifications

Key Responsibilities

Agency Leadership & Operations

• Oversee the digital marketing, account management, and content/creative services teams, ensuring cross-department collaboration and identifying efficiencies.
• Develop and implement agency-wide processes and best practices to improve client outcomes and team performance.
• Work closely with the agency president to drive business strategy, revenue growth, and operational excellence.
• Lead the agency’s hiring, onboarding, and professional development efforts to build a high-performing team.
• Foster a positive, high-energy agency culture focused on innovation, accountability, and client success.

Client Strategy & Account Management

• Serve as the senior point of contact for key client relationships, ensuring strategic alignment and client satisfaction.
• Oversee the development of marketing strategies, campaign planning, and execution across all service areas.
• Provide strategic guidance and mentorship to account managers and marketing specialists to elevate client results.
• Develop and refine client reporting, analytics, and performance measurement processes to drive continuous improvement in campaign performance.
• Seek to continually improve client journey and experience, resulting in excellent client satisfaction and retention

Media Strategy & Buying

• Lead the agency’s media strategy, planning, and buying across digital, programmatic, social, streaming, and traditional advertising channels.
• Conduct media research, audience analysis, and campaign forecasting to optimize media spend and performance.
• Negotiate media buys, manage vendor relationships, and ensure cost-effective placements that drive ROI.
• Collaborate with digital marketing team to manage tracking, analytics, and attribution modeling to inform media performance insights and optimization.

Qualifications & Experience

• 8 years of experience in marketing, media strategy, and client services, preferably within an agency setting.
• 4 years of leadership experience, managing teams and overseeing cross-functional marketing departments.
• Deep expertise in media strategy, media buying, and campaign performance analysis across digital and traditional platforms.
• Strong knowledge of Google Ads, programmatic display, paid social, streaming TV/audio, and multi-channel media planning.
• Proven ability to build and maintain client relationships at a senior level, with strong account management skills.
• Experience in scaling agency operations, developing processes, and fostering team growth.
• Exceptional leadership, communication, and problem-solving abilities.
• Bachelor’s degree in marketing, business, communications, or a related field preferred.

Physical Requirement

Regularly required to sit for long periods of time; close eye work on computer screen; required to stand, walk, reach with hands and arms, bend and stoop; light to moderate lifting 15-30 pounds.