What are the responsibilities and job description for the Guest Relations Agent position at The Post Oak Hotel at Uptown Houston?

Overview

Guest Service Agent

The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Guest Service Agent will be responsible to act as our guests’ first point of contact during their stay and manage all aspects of their accommodation

Responsibilities

Be knowledgeable about The Post Oak and its services
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Access all functions of computer system according to established procedures and standards.
Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards.
Accommodate all requests for information in a congenial manner
Process all guest check-ins/check-outs according to Forbes and AAA standards
Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
Document and confirm reservations and cancellations

Qualifications

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
1 year of Front Office experience or equivalent
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
Must speak, read, write and understand English
Previous hotel experience, luxury or Forbes experience preferred
Ability to work flexible schedules, including nights, weekends and holidays is required
Physical demands: Stand for an entire work shift

What We Offer You

Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Complimentary parking and colleague meal

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $16.00 - USD $16.00 /Hr.

Salary : $16

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