What are the responsibilities and job description for the Customer Experience Coordinator position at The Pottery Place - Chattanooga?
The Pottery Place of Chattanooga is looking for a detail and hospitality oriented person to join our team of creative community builders!
This is a studio based role with a heavy focus on hospitality-based customer service where your primary daily directive is to be a community builder by creating a memorable space and experience for each guest through technique demonstrations (we will teach you everything you need to know), small group/event management, general customer service, and clean up/organization. Within this role, you will be responsible for maintaining studio standards and providing training and growth opportunities to other staff members to achieve the expectations we have set as a team. This looks like on the job training as well as a bi-monthly training seminar to be planned with the studio owner and executed by you.
The person in the experience coordinator role will work closely with the production manager to plan and execute seasonal events, conduct customer satisfaction calls, and create/uphold quality standards.
You can expect to work closely with the studio owner to grow as a leader and learn skills that are both relevant to the job and of interest to you; skills such as store management, business operations, marketing, pottery painting, clay creation, and more!
Hours:
Monday from 11:45 a.m. to 8:15 p.m.
Tuesday from 11:45 a.m. to 8:15 p.m.
Friday from 12 to 8:15 p.m.
Saturday from 2 to 8:30 p.m.
Job Type: Part-time
Pay: $12.00 - $14.25 per hour
Expected hours: 30 – 32 per week
Benefits:
- On-the-job training
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $12 - $14