Bilingual Resource Specialist, Men's Shelter

About Primavera Foundation

The Primavera Foundation is co-creating pathways out of poverty through housing, workforce development, homeownership and financial education, and community building and engagement.

About The Role

The Resource Specialist works one-on-one with program participants in the areas of assessment, goal setting, resource and housing referrals, and monitoring of progress, while ensuring accurate and timely processes of data collection, documentation, and creation/maintenance of participant records. The Resource Specialist’s ultimate objective is to assist participants in obtaining self-sufficiency, including accessing housing and income sources. The successful candidate will be a caring, culturally-sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster-than-average pace, is extremely disciplined, detail-oriented, and results-oriented, sets high standards for self and others, and demonstrates top-notch planning and coaching skills.

What You'll Do

• (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):
• Assess the needs and assets of participants entering the Shelter, making appropriate referrals in a timely manner.
• Refer work-ready program participants to the Primavera Works program or other employment services as applicable.
• Provide crisis intervention and referrals for program participants with physical or mental health concerns, substance abuse issues, or other special needs.
• Work with shelter participants to develop individual success plans and budgets, monitor progress regularly, and encourage creative problem-solving and positive, productive paths to self-sufficiency.
• Assist participants with application processes for mainstream benefits, including online.
• Maintain case files on Shelter program participants, monitor and document participant needs, progress, and success, keeping information accurate, timely, and confidential.
• Enter data accurately into the participant database, such as HMIS/Service Point, as required by funders and per Primavera Foundation policy.
• Ensure data is entered on the same day of intake.
• Complete a multi-domain assessment tool upon entry and exit for all participants on caseload.
• Develop and utilize a network of social service providers offering programs appropriate for Shelter program participants.
• Monitor Shelter program participants not in the Primavera Works program regarding their use of the Shelter day program, documenting extensions, and other related matters.
• Communicate daily with Resident Team Leads and Resident Team Members.
• Follow all policies/procedures; adhere to any contractual agreements applicable to the case management program.
• Collaborate with Program Manager to prioritize participants and their needs.
• Monitor and assist Resident Team Member in the absence of the Program Manager.
• Attend meetings as required including but not limited to those for shelter employees, resource specialists, and Primavera all employee meetings.
• Adhere to and demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned.
  
  

Knowledge, Skills And Abilities

• Knowledge of services, community resources & issues for participants experiencing homelessness.
• Empathy, self-determination, advocacy, and follow-up to see others succeed.
• Knowledge of the principles, practices, and techniques of case management and delivering programmatic services to participants.
• Knowledge of motivational interviewing principles.
• Some knowledge of the sociological, behavioral, and cultural factors influencing the behavior and attitudes of participants assigned to Resource Specialist.
• Sensitivity to and experience working with ethnically, culturally, socially, and sexually diverse participants, communities, agencies, and organizations.
• Ability to organize tasks and establish priorities in response to changing conditions and in emergencies.
• Ability to assess, discuss, and document a participant’s physical and mental abilities, and financial, social, and environmental needs and to jointly formulate an effective success plan.
• Ability to establish and maintain effective working relationships with co-workers, participants in adverse circumstances, community services, and service providers.
• Ability to communicate effectively orally and in writing.
• Computer literacy (Microsoft Office products, Windows, Email, internet, and database systems).
  
  

Minimum Qualifications

• Computer literacy (Microsoft Office products, Windows, Email, internet, and database systems)
• Bilingual in English/Spanish
• Bachelor’s degree in a human service or related area.
• 2 years of case management experience working with people in a shelter setting or trauma-related work experience.
• Proficiency with computer systems and software, including database programs.
• Ability to work evenings, weekends as needed and be flexible to meet shelter needs.
• Ability to meet the above knowledge, skills, and abilities.
• Ability to work in an environment with minimal supervision, be dependable, and be flexible to meet program needs.
• Knowledge of relevant and applicable community resources.
• Reliable transportation, a valid driver’s license, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.
• ServSafe Certification, or ability to obtain.
• First Aid and CPR certification, or ability to obtain both.
• Mental Health First Aid Certification, or ability to obtain
• Level 1 Fingerprint clearance card, or ability to obtain.
  
  

Preferred Qualifications

• 4 years of experience working with people in a shelter setting or trauma-related work experience, or direct behavioral health services.
• Extensive Knowledge working with people experiencing addiction or mental health issues.
• Extensive Knowledge of community services and ability to coordinate with other providers.
• Knowledge of ServicePoint (HMIS) system to easily transition into position.
  
  

Physical Environment/Conditions

• Residential, multiple-bed shelter environment indoors, with internal office, common eating and sleeping areas, moderate noise levels, and requiring outdoor surveying of property in desert climate.
• Ability to work at desk workstation and throughout common areas, standing, bending, stooping, using stairs, and ability to lift and carry up to 30 pounds.
• Visual acuity and hand dexterity to work with computer systems (monitor, keyboard), reports, and other data sources, reading/entering/processing data and figures.
  
  

(This job description is intended to indicate the basic nature of the position and examples of typical duties that may be assigned. It does not imply that all positions within the job description perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Successful candidates will be able to perform the essential functions of the position, with or without reasonable accommodations).

The Primavera Foundation is committed to a discrimination-free workplace and to providing equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, color, creed, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, pregnancy, mental or physical challenging condition, marital/family status, amnesty, political affiliation, status as a covered veteran, or other protected characteristic(s) in accordance with applicable federal, state, and local laws.

In addition to joining a great team, Primavera Foundation offers competitive pay and a full suite of benefits, such as:

• Medical
• Dental
• Vision
• 401(k) (with company match)
• 15 Paid Holidays
• Generous PTO Allowance
• Life Insurance
• Employee Assistance Program
• Monthly Wellness Reimbursement
• Training
• Paid Short-Term Disability
• Supplemental Paid Medical Leave
• Hazard Pay and Night Differentials for Select Positions