Outreach Resource Specialist

About Primavera Foundation

Primavera is co-creating pathways out of poverty through safe, affordable housing, workforce development, financial empowerment and homeownership, and civic and community building and engagement.

About The Role

The Outreach Resource Specialist plays a vital role within Primavera’s Outreach and Transportation Services programs. The role is responsible for linking vulnerable people to services through street outreach efforts, establishing partnerships with other providers of services to people experiencing homelessness, participating in community forums and outreach events, and other strategies as necessary to identify people who are experiencing homelessness. The position includes ensuring safe and reliable transit for participants across Pima and neighboring counties fostering a positive and supportive transportation experience for individuals and families addressing various life challenges, including those experiencing homelessness. The Outreach Resource Specialist will provide services at camps where people experiencing homelessness congregate.

This position requires adaptability to varying routes and schedules, as well as partnering with staff and community partners at outreach camps, and a commitment to ensuring the well-being and comfort of passengers throughout their journeys. The successful candidate will be motivated by a strong desire to help others succeed, a drive for accomplishment and the attainment of goals, a sense of urgency, a team (versus individual) orientation, and a high level of structure and detail-orientation.

Responsibilities

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Identify and interview participants, assessing their needs during street-level/shelter outreach and creating an avenue for service provision. Conduct site assessments as needed.
• Assist in coordinating services and support with team members and other community partners. Complete all related follow up in a timely manner.
• Coordinate and facilitate all needed supplies, materials, information and partnerships for mobile outreach effort.
• Network with TPCH outreach committee and other community members.
• Provide information and referrals, and schedule appropriate follow-up assistance with outreach participants as appropriate.
• Work with other Primavera staff and community organization partners in planning and advocating for participant needs.
• Develop and maintain an outreach schedule in coordination with supervisor, dispatcher, and other team members.
• Maintain an ongoing outreach log and all related documentation, submitting it to the Program Director on a weekly basis.
• Adhere to the policies and procedures for the program and organization
• Establish and maintain confidential assessment files for sites and individual participants; ensure accuracy of data according to Primavera and any relevant funder requirements.
• Attend outreach events multiple times per week.
• Provide Services at camps where people experiencing homelessness congregate.
• Coordinate, facilitate, and/or attend meetings relevant to the program, as assigned by the Program Director.
• Document and report any emergencies or events to leadership immediately, not to exceed 24 hrs.
• Ensure compliance with safety and health regulations, and all other relevant policies and procedures.
• Attend meetings with collaborating agencies as scheduled.
• Attend agency meetings as required such as All Staff meetings.
• Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Safely transport individual(s) to and from designated locations following established routes.
• Adapt to changing daily itineraries and routes based on passenger needs and scheduling requirements.
• Ensure the safety and well-being of passengers throughout the journey, adhering to all traffic laws and regulations.
• Assist Passengers with boarding and disembarking, providing courteous and helpful service
• Service Pima and neighboring counties.
• Other duties as assigned by leadership.
  
  

Knowledge, Skills, And Abilities

• Extensive knowledge of services for homeless individuals and families.
• Familiarity with the Tucson community, including mainstream social services, employment and housing options.
• Altruistic drive to help others succeed, balanced with focused drive for achievement of goals.
• Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, and volunteers.
• Ability to communicate proficiently and accurately verbally and in writing.
• Strong presentation skills and comfort presenting information to groups in person.
• Ability to perform successfully with minimal supervision.
• Excellent organizational and time management skills.
• Familiarity with the streets and routes in Tucson and surrounding cities is essential.
• Understanding and adherence to traffic laws and safety regulations.
• Problem-solving skills to address unexpected situations efficiently.
• Basic understanding and ability to perform routine vehicle cleaning and fluid checks.
• Capacity to maintain a calm and professional demeanor, especially in challenging situations.
  
  

PHYSICAL ENVIRONMENT/CONDITIONS

• Ability to stand, walk, and work outside in streets, washes and desert homeless camps (in the desert climate) for up to four hours per shift.
• Ability to work in office environment, seated and/or standing, with moderate office noise.
• Ability to stand, stoop, bend, and lift up to 25 pounds.
• Visual acuity to discern data and information, and hand dexterity to accurately enter information into computer systems.
• Some tasks may involve assisting passengers with boarding and disembarking.
  
  

Qualifications

MINIMUM QUALIFICATIONS

• Must have held a valid driver's license for the last 5 Years.
• Must possess valid proof of insurance and be an insurable driver through Primavera.
• Bachelor’s degree in social service or related field or a blend of relevant experience and education may be considered in lieu of degree.
• Minimum of two-year case management or street outreach experience working with homeless or low-income families.
• Demonstrated proficiency with basic computer systems and software, including Microsoft Office products including Outlook, Word, and Excel, and web-based data systems.
• Demonstrated history of excellence in verbal, written, group presentation, and time management skills.
• First Aid/CPR certification or ability to obtain.
• Fingerprint Clearance Card or ability to obtain within 30 days of hire.
• Must be able to satisfactorily complete the background check process.
  
  

Preferred Qualifications

• Bilingual (English/Spanish).
• Three years of professional experience working for a non-profit organization or a program working with those experiencing homelessness.