What are the responsibilities and job description for the Host position at The Prince and The Pauper Restaurant?
Job Summary
We are seeking a friendly and organized Host/Host to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and efficient seating arrangements. This role requires excellent communication skills and a passion for providing outstanding customer service in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the seating chart and ensure timely seating of guests to optimize flow and minimize wait times.
- Answer phone calls with proper phone etiquette, assisting with reservations and inquiries.
- Collaborate with the waitstaff to ensure smooth service and guest satisfaction.
- Maintain cleanliness and organization of the host/host area.
- Assist in managing guest flow during peak hours, ensuring all guests feel attended to.
- Provide information about menu items, specials, and restaurant policies when needed.
- Handle guest complaints or concerns professionally and promptly, escalating issues as necessary.
Qualifications
- Previous experience in hospitality or food service is required.
- Familiarity with point-of-sale systems is a plus.
- Strong customer service skills with the ability to communicate effectively with guests and staff.
- Ability to work in a fast-paced environment while maintaining attention to detail, and professional communication.
- Excellent phone etiquette for handling reservations and inquiries.
- A positive attitude and willingness to help others are essential traits for success in this role.
- Age 21 please due to liquor serving laws.
Join our team as a Host/Maître d' where your hospitality skills will shine as you create memorable experiences for our guests!
Job Types: Full-time, Part-time, Temporary, Seasonal
Pay: $16.52 - $18.00 per hour
Expected hours: 15 – 35 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Evening shift
Experience:
- Hospitality: 1 year (Required)
- Customer service: 1 year (Required)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $17 - $18