What are the responsibilities and job description for the Assistant General Manager position at The Prospect?
The Assistant General Manager (AGM) acts as a liaison between departments, supports the General Manager (GM) in vendor relations, and contributes to community engagement. This role is crucial in managing day-to-day operations, championing HR initiatives, and maintaining a positive company culture. The AGM provides operational communication and reports to the General Manager. All team members at The Prospect are expected to embrace an "all hands on deck" mentality, assisting with various tasks as needed to ensure an exceptional guest experience.
Description
The Prospect is a hotel and lakeside retreat in the Berkshires. Situated on land storied with picnics and play for over a century, our constellation of 49 modern cabins bridges the past and the future, design and nature, inspiring a new nostalgia. Inspired by the Transcendentalists and a love of the great outdoors, The Prospect is a convivial, whimsical welcome to adventure and possibility in Egremont, Massachusetts.
Position Overview
The Assistant General Manager (AGM) acts as a liaison between departments, supports the General Manager (GM) in vendor relations, and contributes to community engagement. This role is crucial in managing day-to-day operations, championing HR initiatives, and maintaining a positive company culture. The AGM provides operational communication and reports to the General Manager. All team members at The Prospect are expected to embrace an "all hands on deck" mentality, assisting with various tasks as needed to ensure an exceptional guest experience.
Essential Job Functions/Responsibilities Position Expectations
- Operational Support: Assist the GM in overseeing daily operations, ensuring smooth and efficient workflows across all departments.
- Financial Management: Support the GM in generating and reviewing financial reports, including budgets, projections, forecasting, and revenue analysis. Assist in cost control measures and participate in P&L analysis.
- Human Resources: Collaborate with the GM and HR partner on staffing, training, performance evaluations, disciplinary actions, and compliance with labor laws. Support recruitment efforts and employee relations initiatives.
- Sales & Marketing: Contribute to sales strategies, assist in maintaining relationships with key accounts, and actively promote The Prospect. Support social media engagement and respond to guest inquiries.
- Guest Experience: Ensure exceptional guest service by addressing concerns, anticipating needs, and fostering a welcoming atmosphere. Actively solicit guest feedback and implement improvements.
- Property Management: Assist in maintaining the property, ensuring quality standards are met, and managing operational systems (PMS, POS, accounting software). Work with vendors to ensure timely and cost-effective services.
- Leadership & Teamwork: Support the GM in building and developing the management team, providing guidance and support to staff, and fostering a positive work environment. Lead by example and promote teamwork.
- Legal & Compliance: Assist the GM in ensuring adherence to all applicable laws and regulations.
- "All Hands on Deck": Be willing to assist with various tasks, including housekeeping, guest transport, or other duties as needed to support the team and ensure guest satisfaction.
- Communication: Maintain clear and effective communication with staff, management, and guests. Prepare reports and updates for the GM.
Required Position Skills
- Ability to provide coaching, counseling, and have difficult conversations.
- Demonstrates awareness of and sensitivity to DEI, and actively contributes to creating an environment where all individuals are respected and valued.
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to lift up to 50 lbs and perform physical activities such as bending, sitting, walking, and standing for the duration of an 8-hour shift.
- Must have a strong attention to detail with the ability to identify and correct errors, maintain accuracy, and ensure quality in all tasks.
- Proven problem-solving and decision-making abilities
- Ability to multitask, prioritize, and meet deadlines
Other Skills/Abilities
- Knowledge of basic principles, practices, and techniques of hospitality.
- Familiarity with applicable federal and MA state labor laws.
- Ability to evaluate and recommend improvements to operations, policies, and procedures.
- Ability to prepare clear and concise reports and communicate effectively.
- Solid grasp of technology and the ability to quickly learn new systems.
Compensation
- Competitive Salary $75,000-$95,000
- Company Health Insurance with Company contribution
- Paid Time Off
- Sick Time
- Bonuses based on performance
The Prospect is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.
NOTE: This job description is not intended to be all-inclusive. The General Manager may perform other related duties as negotiated to meet the ongoing needs of The Prospect. The Prospect may amend a job description at any time with or without notice.
Salary
$75,000 - $95,000 per year
Salary : $75,000 - $95,000
