Bellhop

The Prospect is a hotel and lakeside retreat in the Berkshires. Situated on land storied with picnics and play for over a century, our constellation of 49 modern cabins bridges the past and the future, design and nature, inspiring a new nostalgia. Inspired by the Transcendentalists and a love of the great outdoors, The Prospect is a convivial, whimsical welcome to adventure and possibility in Egremont, Massachusetts.

Job Overview
We are seeking a friendly, professional, and energetic Bell Hop to join our hospitality team. As a Bell Hop, you will be responsible for assisting guests with luggage, providing excellent customer service, and ensuring guests have a pleasant and memorable experience during their stay. The ideal candidate should have a positive attitude, strong communication skills, and a passion for delivering outstanding service.

Key Responsibilities

• Greet and welcome guests as they arrive at the hotel, offering assistance with luggage and other requests.
• Escort guests to their rooms, providing them with information about the hotel's amenities and services.
• Assist with luggage storage and retrieval, ensuring guests' belongings are handled with care.
• Transport guest luggage to and from rooms, meeting areas, or vehicles as needed.
• Provide guests with information on hotel services, local attractions, and transportation options.
• Assist guests with special requests, such as arranging for transportation, delivering items to rooms, or coordinating with other hotel departments.
• Maintain a friendly and approachable demeanor, ensuring that guests feel comfortable and valued.
• Ensure that the lobby and entrance area are clean and presentable at all times.
• Monitor and organize luggage storage areas, ensuring items are stored safely and securely.
• Assist with valet parking services when necessary.
• Follow all hotel policies, procedures, and safety regulations.
• Handle guest complaints and concerns with professionalism and promptly report them to the appropriate department.
• Support other hotel staff, such as Front Desk or Housekeeping, when needed.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Strong interpersonal skills with the ability to engage with guests in a friendly, professional manner.
• Ability to lift and carry heavy luggage (up to 50 lbs) and assist with other physical tasks as needed.
• Strong organizational skills with the ability to multitask and manage time effectively.
• Excellent communication skills, both verbal and non-verbal.
• Ability to remain calm and composed under pressure.
• A positive, team-oriented attitude with a passion for guest service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic knowledge of local attractions and the surrounding area is a plus.

Physical Requirements

• Ability to stand, walk, bend, and lift for extended periods.
• Ability to lift and carry heavy luggage (up to 50 lbs).
• Ability to assist guests in and out of vehicles and elevators as necessary.

Compensation

• Competitive pay $18 per hour
• Employee discounts

The Prospect is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.

NOTE: This job description is not intended to be all-inclusive. The General Manager may ask you to perform other related duties as negotiated to meet the ongoing needs of The Prospect. The Prospect may amend a job description at any time with or without notice.

Job Types: Full-time, Part-time

Pay: $17.76 - $18.30 per hour

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Commute:

• Great Barrington, MA 01230 (Required)

Ability to Relocate:

• Great Barrington, MA 01230: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $18