Host

Prospect is a year-round retreat comprised of 49 modern cabins, a pool house, saunas, a boat launch, and the Cliff House. It is situated on 30 acres along the edges of Prospect Lake in Egremont, in the Berkshire Mountains. Reimagined by a local design team rooted in the community, Prospect will usher in a new era of lakeside recreation and reconnection.

The Cliff House is at the heart of Prospect and serves as a gathering place for tourists and locals alike. Conceptualized by the Mezze Hospitality Group’s BiRDCALL Management, it offers multiple meal periods, including a morning-to-afternoon menu and an all-day coffee and bar program that culminates in full-service dinners. The menu draws inspiration from modern European café culture and prioritizes sourcing ingredients from local agricultural vendors whenever possible.

Prospect Resort plans to expand its food and beverage offerings beyond the Cliff House to accommodate events, poolside concessions, and private gatherings.

PURPOSE OF POSITION

The host is a roll-up-your-sleeves position focused on emphatic communication. It involves working in a team-oriented, fast-paced, guest-centric environment to provide an exceptionally distinctive guest experience. The core principles of the host position are founded on a warm, courteous, and professional tone across all communication channels with our guests and team. The host must uphold the restaurant’s standards, core values, and standard operations.

POSITION AND OVERVIEW

As the first point of contact with our guests, this role must demonstrate knowledge of the menus, culinary style, concept, reservation policies, operating hours, and other important information about the restaurant while being able to address common guest inquiries.This position involves numerous guest interactions, including handling reservations, confirmation calls, gift certificate purchases, private dining inquiries, and questions regarding our other concepts. The host must remain calm, confident, and discreet throughout all interactions, exemplifying our core values by connecting with guests professionally to ensure service excellence.

ESSENTIAL JOB FUNCTIONS/CORE RESPONSIBILITIES

• Maintain a comprehensive knowledge of reservation policies, procedures, and hours and an in-depth understanding of Prospect Berkshires
• Maintain a flexible mind, the priority of the restaurant changes constantly during service
• Bring a positive mindset to work daily, this is essential in such a strong guest-facing role
• Efficiently and warmly engage with guest correspondence on the phone, email, and in person
• Manage tables on RESY throughout service to ensure best turn times, in real-time
• Manage reservations and maintain wait list
• Become fluent in verbiage for the waitlist while setting realistic wait time expectations
• Learn and follow the reservation guideline SOPS to control the flow of seating guests to ensure quality service
• Build a thorough knowledge of our service standards and style outlined in the service manual, including knowing the table number and position numbers throughout the restaurant
• Communicate guest notes, including special requests, to the team
• Direct runner/busser team on the table turns to manage reservations and nightly floor plan needs
• Report all guest complaints to management immediately
• Lead by example as a brand ambassador of PROSPECT BERKSHIRES

QUALIFICATIONS

• Have at least two years of experience in a professional, guest-facing environment
• Have an interest and admiration for the hospitality industry
• Experience handling sensitive information with maturity and discretion
• Enjoy people
• Working familiarity with all aspects of Google Drive
• Familiarity with RESY and TOAST is preferred
• Possess impeccable written and verbal communication skills
• Possess a positive approach to problem-solving
• Demonstrate excellent time management skills and possess the ability to prioritize based on the business needs of the restaurant
• A high level of personal cleanliness
• Attention to detail and understanding of the importance of consistency
• Able to work under pressure and stay calm in difficult situations

WORK ENVIRONMENT

We expect our staff to adhere to all CLIFF HOUSE policies and procedures created to comply with the restaurant industry's federal and state safety and sanitation regulations.

Breaks are scheduled around service needs and may vary in timing from shift to shift. Staff will be standing throughout their shift.

Staff will comply with the Dress Code Policy, including appropriate footwear and uniforms for a professional environment.

PHYSICAL REQUIREMENTS

All staff must be able to stand for long periods. To execute tasks, they must frequently reach and bend. They must also be able to lift up to 50 lbs and firmly grasp trays, plates, and glassware.

COMPENSATION

• Hourly wage $18/hour to start, part time or full time available

Prospect is an Equal Opportunity Employer and does not unlawfully discriminate based on race, sex, age, color, religion, national origin, marital status, veteran status, disability status, or any other basis prohibited by Federal, State, or local law.

NOTE: This job description is not intended to be all-inclusive. Prospect may amend a job description at any time with or without notice.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Great Barrington, MA 01230 (Required)

Ability to Relocate:

• Great Barrington, MA 01230: Relocate before starting work (Required)

Work Location: In person

Salary : $18