What are the responsibilities and job description for the Service Manager position at The Prospect?
This role requires a hands-on leader who can train, mentor, and inspire a team while maintaining the highest standards of hospitality and efficiency. A strong understanding of team dynamics and the ability to foster team spirit are essential.
Description
Prospect is a year-round retreat comprised of 49 modern cabins, a pool house, saunas, a boat launch, and the Cliff House. It is situated on 30 acres along the edges of Prospect Lake in Egremont, in the Berkshire Mountains. Reimagined by a local design team rooted in the community, Prospect will usher in a new era of lakeside recreation and reconnection.
The Cliff House is at the heart of Prospect and serves as a gathering place for tourists and locals alike. Conceptualized by the Mezze Hospitality Group’s BiRDCALL Management, it offers multiple meal periods, including a morning-to-afternoon menu and an all-day coffee and bar program that culminates in full-service dinners. The menu draws inspiration from modern European café culture and prioritizes sourcing ingredients from local agricultural vendors whenever possible.
Prospect Resort plans to expand its food and beverage offerings beyond the Cliff House to accommodate events, poolside concessions, and private gatherings on the grounds.
PURPOSE OF POSITION
This role requires a hands-on leader who can train, mentor, and inspire a team while maintaining the highest standards of hospitality and efficiency. A strong understanding of team dynamics and the ability to foster team spirit are essential.
POSITION AND OVERVIEW
As a member of the Prospect management team, collaboration with the opening team is essential to
instill a hospitality vision at The Cliff House and Prospect, creating experiences that exceed guest expectations. All team members at the Prospect are expected to embrace an "all hands on deck" mentality, assisting with various tasks as needed to ensure an exceptional guest experience.
ESSENTIAL JOB FUNCTIONS/CORE RESPONSIBILITIES
LEADERSHIP & TEAM DEVELOPMENT
- Develop and uphold daily pre-shift meetings that review details about daily service and include ongoing educational components
- Manage staff throughout shifts, providing feedback, positive reinforcement, and addressing performance issues
- Develop a cohesive, high-performing team by fostering collaboration, accountability, and continuous improvement
- Schedule staff according to business levels to ensure operation goals are met
- Manage beverage costs to industry standards and maintain a weekly inventory
- Enforce systems for consistency across all aspects of service to uphold steps of service standards and quality control as outlined by THE MANAGEMENT
GUEST EXPERIENCE
- Promote excellence by providing superior service to each guest and setting a positive example for the team
- Focus on restaurant operations during peak hours to ensure optimal service
- Managers are expected to welcome guests and organize table reservations
- Investigate and resolve guests’ complaints about food quality and/or service
- Monitor kitchen orders to identify potential delays and work with the chef to address service issues
- Uphold health and safety standards and local liquor regulations
- Resolve conflicts with minimal disruption to other guests
INTER-DEPARTMENTAL COMMUNICATION
- Participate in weekly or bi-weekly meetings with the general manager and owners to discuss occupancy and forecasts
- Work closely with the chef to troubleshoot service-related issues
- Collaborate with the sales team on private events and large groups requiring special attention beyond regular reservations
QUALIFICATIONS
- A minimum of three years in a leadership position and at least six years in the hospitality industry
- Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards
- Possesses a positive, results-oriented, team-player mentality
- Strong proof of written and verbal communication skills
- Ability to monitor a high level of overall cleanliness
- Flexible availability to accommodate business levels, including weekends, nights, and holidays
- Familiarity with restaurant management software, including point of sale, reservations management, Microsoft Office, and Google Workspace
- Strong knowledge of culinary arts, beverage foundation, and industry trends
- Understanding of human resource principles, practices, and procedures
- Maintain positive working relationships with all third-party vendors
- Work well under pressure and stay calm in difficult situations
- Must be authorized to work in the United States
- Preference for applicants with experience in opening new restaurants or properties
- Preference for independent restaurant financial standards
- Preference for candidates with active TIPS, SERVE SAFE, and CHOKE SAFE certifications
WORK ENVIRONMENT
We expect staff to comply with all CLIFF HOUSE policies and procedures designed to comply with all the restaurant industry's federal and state-mandated safety and sanitation regulations.
Breaks are scheduled around service needs and may vary in timing from shift to shift. Staff will be standing throughout their shift.
Staff will comply with the Dress Code Policy, including appropriate footwear and uniforms for a professional environment.
PHYSICAL REQUIREMENTS
All staff must be able to stand for long periods. To execute tasks, they must frequently reach and bend. They must also be able to lift up to 50 lbs and firmly grasp trays, plates, and glassware.
COMPENSATION AND BENEFITS
Annual Base Salary $68,000
- Five-day work week
- Bonuses based on company success
- Two weeks paid vacation PTO, plus six holiday days (to be taken within 30 days)
- 100% employer-paid health insurance and dental insurance for the individual plan
- The company provides a monthly cell phone stipend
Prospect is an Equal Opportunity Employer and does not unlawfully discriminate based on race, sex, age, color, religion, national origin, marital status, veteran status, disability status, or any other basis prohibited by Federal, State, or local law.
NOTE: This job description is not intended to be all-inclusive. The Cliff House Service Manager may perform other related duties as negotiated to meet the ongoing needs of Prospect. Prospect may amend a job description at any time with or without notice.
Salary
$65,000 - $68,000 per year
Salary : $65,000 - $68,000
