Assistant Health Center Director-Dental & Specialty Services

Summary:

The Assistant Health Center Director collaborates with the Health Center Director to manage the daily operations of Dental and Specialty clinics across multiple sites in a high-volume health center, ensuring efficient workflows, exceptional patient care, and adherence to organizational goals. This position provides oversight of administrative and clinical staff, supports the optimization of operational performance, and drives quality improvement initiatives tailored to these service lines. Acting as a bridge between staff and leadership, the Assistant Health Center Director fosters collaboration, enhances team effectiveness, and contributes to the growth and success of the health center.

Essential Duties & Responsibilities:

Operational Support

• Assist in managing daily center operations, including patient flow, scheduling, and resource management.
• Identify and address operational inefficiencies to improve patient experience and staff productivity.
• Oversee compliance with health center policies, procedures, and workflows, ensuring consistency and alignment with organizational goals.

Staff Supervision and Development

• Provide direct supervision and support to administrative and clinical staff, including RNs, health center assistants, dental assistants, and front desk teams.
• Navigate labor relations in a unionized environment, maintaining compliance with collective bargaining agreements and fostering positive employee relationships.
• Assist in onboarding, training, and performance management for staff, fostering professional growth and accountability.
• Support the Health Center Director in coordinating staffing schedules and arranging coverage to meet patient demand.

Financial and Resource Management

• Monitor operational expenses and assist in managing departmental budgets under the guidance of the Health Center Director.
• Support efforts to enhance revenue generation through efficient service delivery and adherence to billing processes.
• Participate in supply chain management to ensure cost-effective procurement and resource utilization.

Quality and Compliance

• Collaborate with the Health Center Director to implement quality improvement initiatives focused on patient satisfaction, accessibility, and care outcomes.
• Conduct regular audits of workflows, documentation, and compliance with regulatory standards.
• Address patient and staff concerns to resolve issues efficiently while maintaining high standards of care.

Community Engagement and Patient Relations

• Act as a point of contact for patient feedback, concerns, and inquiries, ensuring timely resolution and improved patient experiences.
• Support the Health Center Director in representing the organization at community events and with local stakeholders.

Technology and Data Support

• Assist with the adoption and utilization of healthcare technologies, including EHR systems and data analytics tools.
• Monitor key performance indicators (KPIs) and report findings to the Health Center Director for strategic decision-making.

Qualifications:

Education

Experience

• Minimum of 5 years of experience in healthcare operations, with at least 2 years in a supervisory or leadership role.
• Experience in outpatient or ambulatory care settings preferred.
• Familiarity with managing staff in a unionized environment is a plus.

Skills and Competencies

• Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Effective leadership and communication skills, with a focus on team-building and staff development.
• Knowledge of healthcare regulations, accreditation standards, and best practices in care delivery.
• Proficiency in healthcare technology, including EHR systems and Microsoft Office Suite.
• Commitment to providing high-quality, patient-centered care and addressing the needs of diverse populations.

Essential Working Conditions and Environment:

LANGUAGE SKILLS

• Ability to read, analyze, and interpret medical documentation, professional journals, and government regulations.
• Ability to write reports and correspondence.
• Ability to effectively present information and respond to questions from providers, hospital and health center staff, and patients and their families

MATHEMATICAL SKILLS

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of medical instructions in mathematical or diagram form and accurately respond to several variables

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear.
• The employee frequently is required to stand, walk, and sit.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and /or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• While performing the duties of this job, the employee is regularly exposed to outside weather conditions in commuting to hospital and health center
• The noise level in the work environment is usually moderate

Summary of Occupational Exposure