What are the responsibilities and job description for the Case Specialist position at The Providencia Group?
TITLE : Case Specialist
LOCATION : Hybrid (Remote / Onsite) - Local to Ashburn, VA OR Doral, FL
TRAVEL : Minimal (less than 10%)
This is a part-time position, working on an as needed basis, requiring approximately 40 hours per week, which will include nights, weekends, and / or holidays
About Us
The Providencia Group is led by a purpose : to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About The Team
We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you'll be part of - TPG Culture
At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.
About the Role
Our Case Specialist will work closely with TPG Management, Unification Specialists, and other stakeholders as applicable and in collaboration with TPG corporate support staff as needed.
What You'll Do
- Conduct background checks and submit results on cases requested by stakeholders in a timely manner.
- Run and verify addresses using several systems, including Google Maps, Google Earth, Smarty Streets, USPS, etc.
- Print, package, and mail documents to clients for verification of addresses and Child Abuse and Neglect checks purposes.
- Review relevant data to ensure accuracy and completeness.
- Enter information onto spreadsheets to track completion of pending tasks in order to meet required deadlines.
- Ability to manage and respond to requests via email and ensure emails are addressed immediately.
- Encrypt documents as necessary to protect PII to ensure client confidentiality and privacy.
- Communicate and elevate concerns to stakeholders and escalate complex issues to the Case Specialist management team for guidance.
- Perform related duties as assigned within your scope of practice; management reserves the right to revise these duties as necessary.
Minimum Qualifications & Skills
Key Behaviors
Work Environment
Work Schedule
Condition of Employment
Background Investigation and Security Requirements
Physical Demands
For more information about the company please visit our website at
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com
