What are the responsibilities and job description for the Service Representative III - Wire Transfer position at The Provident Bank of New Jersey?
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.
POSITION OVERVIEW:
This position is responsible for performing all daily functions associated with Wire Transfer Operations and assisting others regarding complex inquiries and problem resolution. This position is considered at the senior level. Incumbent is expected to perform the complex routine and non-routine duties of the job.
KEY RESPONSIBILITIES:
- Performs tasks related to processing incoming and outgoing wires, which is inclusive of monitoring and processing queues such as repair, exception, callback verification etc. Review and release wires from OFAC queues according to the established guideline. Completes all file maintenance duties and daily proof. Responds and resolve all customer related inquiries or concerns for Branches and departments
- Is responsible for providing assistance to customers and/or other agencies as required by the assigned position. Customers and/or agencies include, but are not limited to Commercial Deposit Clients, Online Cash Management Clients, Wire Transfer System Vendor and the Federal Reserve. Service and assistance are provided in a professional, timely and accurate manner.
- Follows all department guidelines inclusive of policies and procedures in order to complete duties in an effective and efficient manner. Stays alert to recommendations in order to enhance departmental effectiveness overall.
- Assists others as directed to accomplish departmental objectives.
- Participates in training and development programs as requested or required.
- Maintains working knowledge of use and operation of office equipment
- Responds to requests by management to perform related duties and activities.
- Exercises independent judgment in resolving issues. Performs duties of a highly complex nature, including statistical reporting and reconcilement. Maintains focus on customer service and proof of area workflow.
MINIMUM QUALIFICATIONS:
- High school diploma or GED
- 4-6 years of related experience.
- Knowledge of banking operations.
- Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
- Ability to manage own workflow and resolve questions and problems with supervisor.
- Good communication and organizational skills.
- Basic knowledge of PC skills.
- Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator.
- Ability to work scheduled hours.
PREFERRED QUALIFICATIONS:
- Bachelor’s Degree
WORKING CONDITIONS
Work is typically performed in an office environment. Noise levels are usually moderate.
HAZARDS
Mainly those present in a normal office setting.
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
