What are the responsibilities and job description for the AM Server position at The Pulpo Group?
Description
Our Servers are the cornerstone of our guests' dining experiences, embodying excellence in service and genuine hospitality. They expertly navigate our menus, tailoring each interaction to meet the unique needs and desires of our guests while ensuring seamless restaurant operations.
You will learn from the best in the hospitality field and will gain knowledge and skills that are applicable to life and your profession. Long term, you will have an amazing career in hospitality that offers training, development opportunities and the ability to express your innovative ideas. Come grow with us! Join a winning team!
What You’ll Do
We value our employees and offer a range of benefits to support your well-being and growth:
What We’re Looking For:
Our Servers are the cornerstone of our guests' dining experiences, embodying excellence in service and genuine hospitality. They expertly navigate our menus, tailoring each interaction to meet the unique needs and desires of our guests while ensuring seamless restaurant operations.
You will learn from the best in the hospitality field and will gain knowledge and skills that are applicable to life and your profession. Long term, you will have an amazing career in hospitality that offers training, development opportunities and the ability to express your innovative ideas. Come grow with us! Join a winning team!
What You’ll Do
- Warmly greet guests, expressing genuine gratitude and sincerity.
- Provide comprehensive menu tours, showcasing expertise on our food and beverage offerings. Address guest inquiries regarding ingredients, preparation methods, and dietary restrictions to ensure a safe and enjoyable dining experience.
- Personalize menu overviews to align with guests' preferences and desired dining experiences.
- Anticipate and fulfill guest needs throughout their visit, adhering to service protocols and striving to exceed expectations.
- Drive sales and enhance guest satisfaction by continuously expanding job knowledge and identifying opportunities to enhance service.
- Contribute to restaurant efficiency by performing opening, running, and closing side work tasks diligently.
- Participate in pre-shift and ongoing educational opportunities to foster continuous learning and growth.
- Foster teamwork by holding oneself and teammates accountable to our standards of excellence, cultivating a positive and supportive work culture.
We value our employees and offer a range of benefits to support your well-being and growth:
- Growth Opportunities
- Paid Time Off for full time employees to recharge and enjoy time away from work.
- Comprehensive Medical, Dental, and Vision Insurance for full time employees to keep you and your family healthy.
- Life Insurance for full time employees for peace of mind.
- Employee Discounts on food.
- Discounted GoPass
What We’re Looking For:
- 3 shift minimum
- Weekend Availability Required
- AM' servers can work some PM shifts but must be majority AM shifts week to week
- 2 years of proven experience as a Server. Hospitality certification and/or education is a plus.
- Excellent communication and interpersonal skills, ensuring a smooth and cooperative environment.
- Embrace a collaborative team approach to fulfill both the team mission and each guest's needs.
- Demonstrate emotional intelligence and effectively manage personal energy in a dynamic environment.
- Maintain a positive attitude, embrace opportunities for growth and learning, and take pride in professional presentation.
- Remain composed and focused in fast-paced settings, exhibiting strong attention to detail and efficient task prioritization.
- Refuse to compromise on standards or resort to shortcuts, upholding our commitment to excellence.
