What are the responsibilities and job description for the Barista position at The Pulpo Group?
Description
The Barista Carry Out Crew member is a key part of the Service Team, ensuring guests have a seamless carry-out experience. They excel in coffee, tea, and menu knowledge, providing exceptional hospitality while maintaining The Boro's cleanliness and organization.
Core Duties & Responsibilities
The Barista Carry Out Crew member is a key part of the Service Team, ensuring guests have a seamless carry-out experience. They excel in coffee, tea, and menu knowledge, providing exceptional hospitality while maintaining The Boro's cleanliness and organization.
Core Duties & Responsibilities
- Welcome guests warmly in-person and over the phone, offering expert guidance on menu offerings and promotions.
- Actively sell future experiences, offer pairings, and suggest alternatives to enhance guest satisfaction.
- Educate customers on coffee, tea, and beverage options, highlighting quality, value, and story of each product.
- Operate Upserve POS system proficiently and handle phone functions efficiently.
- Process phone and online orders accurately and coordinate pickup or delivery.
- Prioritize tasks, problem-solve, and ensure orders are complete and correct.
- Maintain a clean and organized workspace, setting up the next team member for success.
- Reliable, professional, and organized, embodying hospitality at all times.
- Maximizes sales opportunities and seeks out ways to enhance guest experiences.
- Mindful of efficiency and productivity, while multitasking and maintaining a friendly demeanor as the face of the restaurant.
