What are the responsibilities and job description for the Customer Service Representative position at The QTI Group?
Summary :
Are you looking to be a critical member of a team and excel in telephone customer service? Do you enjoy helping others? We have the perfect temporary to hire Customer Service Representative position for you! Our client on the East side of Madison is looking to add multiple Customer Service Representatives to their growing team. As a Customer Service Representative, you will be working with borrowers in resolving their delinquent or default account status. Apply today to be considered!
Act as an effective liaison between the school, servicer, and borrower.
Effectively and efficiently counsel borrowers for their federal student loans in a manner that results in excellent customer service by explaining their available options to resolve delinquency or get out of default.
Verify and obtain new demographic information, including email addresses during contacts with borrowers.
Respond to e-mail inquiries from internal and outside customers in a manner that results in excellent customer service.
Provide borrowers with accurate information regarding their loan and assist them in finding the best solution based on their situation.
Effectively counsel borrowers regarding payment arrangements, deferment / forbearance, repayment plans, loan forgiveness / discharge, and consolidation options available to help them manage their student loan account. Explain rights and responsibilities to delinquent student loan borrowers, including the consequences of default.
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