Overnight Ambassador

The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

WHO ARE WE LOOKING FOR?

The ideal candidate is a driven self-starter with an entrepreneurial spirit who is passionate about anything hospitality, people, talent development, and team-building. They are a people and culture champion. They enjoy being part of a start-up environment and are committed to being a team player. They should have a demonstrated ability to think analytically about the business, have keen financial. They demonstrate the ability to think analytically about the business, have keen financial acumen, excellent people leadership skills, question traditional processes and initiatives, have an abundance of creativity, desire to provide highly personalized services, a critical eye for detail, and have high expectations and standards.

Primary Responsibilities

The Overnight Supervisor oversees the direction and administration of Front Office, Rooms Reservations and Housekeeping departments. During the overnight hours, the Overnight Supervisor must ensure the safety and security of the facilities and overnight guests. The Overnight Supervisor is responsible for representing The Quin brand, supporting the department in achieving the operational and financial goals, maintaining the facilities in accordance with The Quin standards, and ensuring high member and guest satisfaction.

ABOUT THIS ROLE

• Provide leadership and instill a culture and work environment based upon respect; providing opportunities for staff to learn, grow and develop their abilities through training of employees and creating a positive, productive working environment
• Understand all policies, procedures, standards, specifications, guidelines for The Quin House
• Maintain rooms inventory controls including, but not limited to, room accommodation and rate management
• Champion initiatives to increase member satisfaction
• Ensure accurate check in and check out
• Solve folio and billing discrepancies
• Compile timely and accurate daily rooms revenue and occupancy details, “Daily Q” property-wide communique, and additional reporting as necessary
• Maintain composure under pressure and thrive in a fast paced work environment
• Collaborate with the assignments of housekeeping staff
• Address, communicate, and resolve all member complaints
• Report any maintenance repairs to maintenance staff, record repair information in maintenance log
• Complete follow-up on vacant or occupied room requests
• Assume functions of other Club roles as necessary
• Coordinate with security teams to ensure comfort and safety of overnight guests and associates
• Handle all member interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; assisting members in all inquiries in connection with The Club services, hours of operations, in-house events, directions, etc.
• Respond to all member requests and inquiries in an accurate and timely manner
• Ensure communication of vendors, restaurants, museums, and other local attractions is updated and current.
• Establish close relationships with vendors throughout the city to provide a unique, personalized member experience
• Monitor the fire alarm panel; respond to any emergency, such as providing access to emergency personnel - fire department, ambulance, etc.
• Assist as needed with the scheduling of employees to match business demands
• Leads the rooms team by example and communicates all employee issues directly to Front of House Manager
• Train new employees and assist in continuous growth of the team in their performance
• Assume 100% responsibility for the quality of services provided
• Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.