Overnight Front Desk Agent

Working at The Ramble Hotel is going to be different than your last hospitality job. Our focus in on our team first and the guest second. The hospitality industry is well known for creating impassioned guest experiences, but behind the scenes employees work in a fairly un-hospitable environment . We are small by design so that we can focus on creating a highly rewarding and empowering workplace environment, and are passionate about creating a property that is as equally fulfilling for associates as it is for our guests.

We also believe that this hotel doesn’t exist in Denver, which is why we set out to create it. Please carefully read through the following pages to determine if this job is the right fit for you.

GENERAL PURPOSE

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL DUTIES/RESPONSIBILITIES

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls.

Maintains a friendly, professional and courteous demeanor at all times. A positive attitude is a must.

Performs other duties as assigned, requested or deemed necessary by management.

OTHER DUTIES/RESPONSIBILITIES

The Overnight Front Desk Agent will be required to work only (2) overnight shifts on Friday and Saturday.

Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.

Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.

Provides assistance to other associates and departments to contribute to the best overall performance of the department and the hotel.

JOB QUALIFICATIONS

Knowledge- Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Skills- Must have vision ability to read written memos and monochrome/color computer screen. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Abilities- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Education/Formal Training- High School diploma or equivalent.

Experience- Customer Service experience preferred.

Material/Equipment Used- Standard office equipment including, but not limited to telephone, copier, iMac Desktop and PBX console.

Environment- Prolonged standing indoors.

Job Type: Part-time

Pay: $24.50 per hour

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekends only

Work Location: In person

Salary : $25