What are the responsibilities and job description for the Front Desk Receptionist and HR Support position at The Rawlings Group?
Job Details
Front Desk Receptionist
We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. In this position, you will greet guests entering the building and help direct them where they need to go. In addition, you’ll be responsible for answering and managing the phones.
Hours: Day shift, 40-hour work weeks. During training, 8am - 5pm.
Setting: Professional office environment.
Compensation: This is a non-exempt position at a very competitive hourly rate. Our comprehensive benefit package includes health and dental benefits, short-term disability plans, 401k with company matching, paid time off policy and more. We also offer an onsite gym, cafe, and coffee shop.
Training: The Rawlings Company takes great pride in providing exemplary training and development program, including policies and procedures, state-of-the-art proprietary systems, and many other tools to place new employees on the path to success.
Responsibilities
- Greet people entering the building, answering any questions, providing directions and alerting staff when a visitor has arrived.
- Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system.
- Manage the building log of who is entering and exiting the building.
- Accept deliveries and mail, organize them to be distributed to the correct recipients
- Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone
- Maintain the reception area, keeping it clean and free of clutter
- Perform administrative tasks as assigned
Qualifications
- High School Diploma or GED required
- Prior experience as a receptionist or in related field preferred
- Excellent interpersonal and customer service skills; displays professional behavior at all times
- Excellent verbal and written communication skills
- Consistent, professional dress and manner
- Good time management skills
- Able to contribute positivity as part of a team
- Basic understanding of administrative and clerical procedures and systems
- Proficient with Microsoft Applications or related software
Physical Requirements
- Frequently remains in sitting position for long periods of time to perform duties.
- Frequently concentrates for long periods of time, paying close attention to detail.
- Frequently uses and views the computer using fingers, hands, and vision.
- Frequently works in a well-lit, tempered environment.
- Occasionally moves through office to communicate with other employees
- Occasionally may need to lift file boxes up to 40lbs.
Our Company Culture
The Rawlings Group is looking for hard-working, talented people who share our commitment to excellence to join our company. The Rawlings Company has successfully provided cost containment services to the largest health insurers in the country for more than 40 years and continues to grow as an industry leader.
Our Culture is focused on:
- The guiding principle of doing the right thing
- Caring for our employees and taking pride in the work they do
- Providing recognition and financially rewarding employees for their success
Our Values are:
- Integrity and Trust
- Customer Service Excellence
- Innovation
- Diversity and Inclusion
- Honoring our Veterans and Their Service
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*Equal Employment Opportunity. It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
*The Rawlings Group is an employment at will employer.
