What are the responsibilities and job description for the Raymond Domestic/International Dealer and Customer Service Support Specialist position at The Raymond Corporation?
Job Title: Raymond Domestic/International Dealer and Customer Service Support Specialist
About our company:
The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the Team:
We are The Raymond Corporation's Aftermarket Parts Business. We have a Parts Distribution Center (PDC) in Syracuse, N.Y. and four Micro Logistics Centers dispersed around the country. We ship service parts from our facilities to Raymond Service & Support Centers to provide world-class support to our customers and products worldwide. Our customer service team supports the needs of our dealer network and internal customers to keep them operating at their highest level.
About the position:
We are looking for a Raymond Domestic/International Dealer and Customer Service Support Specialist to join our Team. The selected candidate will support domestic and international dealers facilitating order entry and transport details. This individual will answer questions about orders and make as needed. You will work closely with Warehouse, Materials, Technical, and Logistics Departments to ensure a positive customer experience. You will:
- Assist dealers and various departments in ensuring all customer documentation is handled in a timely, effective and compliant basis (order entry, order changes, parts, service contract, lease documentation, etc.).
- Handle complex and/or sensitive dealer, national account and/or customer calls or written inquiries.
- Build relationships with clients by phone and e-mail; maintain our clients trust with open and honest communication.
- Lead sales support efforts in resolving complex and sensitive product and service-related problems for customers/dealers.
- Follow warehouse processes and procedures.
- Complete other tasks as assigned.
About the schedule:
This position is full-time, first shift. You will work 8AM to 5PM Monday through Friday.
About you:
- 6 years of experience in customer service/sales/marketing or related.
- Previous experience in a customer-facing support position.
- Strong written, oral and organizational skills with a high level of attention to detail.
- Ability to remain calm and focused on customer resolution.
- A good understanding of return measures and processes.
- Able to work to within a fast paced and high-pressure environment.
- Proficient with Microsoft Office Suite products
- Team player.
It would be great if you had:
- A Bachelor's Degree in a Business Related field.
- Experience working with Freight Forwarding companies and International Orders, shipping regulations and documentation.
- SAP and/or material handling Experience.
- A background in problem solving
About the total compensation package:
Salary - $60,400 - $72,300 per year. Compensation depends on the selected candidate's skill, education and experience.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:
- Vacation available on day 1
- 10 paid holidays
- Medical and Rx Plan options
- Dental and Vision Plan options
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Long-Term Care Insurance
- Vacation, Sick, & Volunteer Time
- Tuition Aid Program
Additional Details : Employment authorization required. The Raymond Corporation will not pursue visa sponsorship for this position.
Salary : $60,400 - $72,300
