What are the responsibilities and job description for the Technical Support Specialist (Hybrid) position at The Raymond Corporation?
Technical Support Specialist
About our company:
The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the position:
Supports our Global Sales and Service Centers sales force, customers, and potential customers regarding the resolution of technical, scientific, or engineering issues that affect the sales, installation, and utilization of Raymond products and/or services. Proposes changes in products based upon customer applications.
- Responds to routine and semi-routine technical inquiries from the worldwide Raymond Dealer Network.
- Follows specific procedures in completing work tasks but expected to recommend change to outdated or ineffective procedures.
- Frequently interfaces with internal and/or external customers. Directs more difficult information requests to appropriate individuals.
- Requires strong Mechanical, Hydraulic, Electrical, engineering/technical background to evaluate and propose Raymond product solutions to customer applications.
- Provides support on special projects.
- Proficient with the software in specialty. Acts as a liaison to dealer network for Sales Support and Customer Satisfaction.
- Exercises discretion and independent judgment.
- Works with other departments to discuss customer requests and recommended solutions.
About you:
- A Bachelor's Degree is required or a related technical certificate.
- 2-5 years of experience in a technical sales or engineering related field
- Possesses and applies a knowledge of principles, practices, and procedures within the field for assigned products
- Ability to perform skilled computer related activities and maintain databases, and is proficient with the software in area of specialty
- Self-starter with a drive for increased knowledge and skills growth
- Acts as an agent of change
It would be great if you had:
- Strong communication skills.
- Project management experience.
Schedule:
This is a hybrid position – Monday and Friday will be remote while Tuesday, Wednesday and Thursday will be in office. Core work hours are 8am – 5pm
About the total compensation package:
Salary - $60,406 - $76,126 per year depending on experience
Relocation – This position may qualify for relocation support.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:
- Medical and Rx Plan options
- Dental and Vision Plan options
- 10 paid holiday days
- Vacation on day 1
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Profit Sharing Plan based on annual profitability
- Long-Term Care Insurance
- Vacation, Sick, & Volunteer Time
- Company Paid Holidays
- Tuition Aid Program
Additional Details : Employment authorization required. The Raymond Corporation will not pursue visa sponsorship for this position.
Salary : $60,406 - $76,126
