What are the responsibilities and job description for the Assistant Manager, Quality Assurance position at The RealReal?
About The Role
Our Authentication Centers are where the magic happens! Located in New Jersey and Arizona, our facilities combine the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology to keep counterfeit goods off the market. While also managing the intricate logistics of receiving inventory, photography, storage, and fulfillment.The RealReal is seeking an Assistant Manager, Quality Assurance to lead the New Jersey Quality team, responsible for Inbound teams adherence to our standards. This role is a pivotal leader, ensuring the delivery of accurate results and reporting to improve Inbound quality. You’ll manage a lead and develop a team of Quality Associates, partner with Receiving and Authentication leaders and work with the Sr Manager of Quality to provide actionable feedback to Ops partners. This role will split time between our Perth Amboy & Secaucus, NJ locations.
What you get to do every day…
Lead a team of Quality Assurance Associates and a lead; providing developmental feedback/coaching to help them improve and grow
Manage and report on QCA daily performance
Partner with Receiving and Authentication leaders to address quality concerns. Providing detailed reporting summaries and assist in developing action plans
Track and maintain QC and Completion Rate goals.
Facilitate completion of QCA calibration and certification programs
Partner with lead to ensure Authentication Center alignment
Shadow QCA’s and Inbound departments gathering insights and feedback to improve processes and resources
Craft team and manager-level communications, presentations and reporting summaries
Maintain performance documentation and SOPs
Compensation, Benefits, Perks
Minimum Work Experience/Educational Level/Certificates
What you bring to the role…
2 years managing at least 5 direct reports
Experience successfully leading and motivating teams, maintaining a positive team culture
Experience receiving and implementing feedback to grow and develop soft skills
Comfortable with large data sets and versed in google sheets
Must have experience with using data platforms for reporting
Ability to meet deadlines, and proactively communicate updates to a wide audience
Exceptional attention to detail, time management and organization skills
Highly motivated, dependable and proactive
Excellent written and verbal communication skills; ability to tailor communication style to suit the target audience
Strategic, forward-thinking perspective and has a positive approach to collaboration
Ability to work in a fast-paced environment.
Adaptability and openness to change
Proficiency with Google Suite including Docs, Slides, Sheets
Ability to split time between the Perth Amboy and Secaucus warehouses
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $59,609 - $80,912
