Communications & Engagement Coordinator

About The Role

The RealReal is hiring an Communication & Engagement Coordinator to support L&D team by authoring, deploying and tracking team-wide communications and creating centralized engagement programs.

This highly professional, self-disciplined, and collaborative individual will drive results by creating, publishing and tracking communications to Ops or Sales employees to inspire team collaboration & engagement. This role will support the team in delivering engagement and communication strategies that improve engagement scores, streamline processes, and elevate organizational communication.

What You Get To Do Every Day

• Write, edit, and publish impactful communications to teams, delivering regular content for business drivers, new initiatives, all-hands and other needed comms.
• Manage and measure the impact of communication campaigns, readership, understanding, and engagement, continuously evaluating effectiveness of content and surfacing opportunities to increase employee awareness.
• Plan, facilitate and organize leaders to support engagement initiatives, small events, give-back programs, etc. as applicable
• Track budgets and manage spend for small-medium scale initiatives driven by L&D Ops team, as applicable
• Leverage data and surveys to identify areas of improvement and improve employee engagement initiatives
• Design and propose tools & processes that enable leaders to drive results
• Track and report KPI’s for engagement initiatives, providing recommendations and proactive insight to leadership to drive informed decision-making
• Maintain and upkeep all internal library resources and messaging within our internal communications platform
• Strategically drive and partner to maximize employee engagement on the platform
• Maintain engagement and communication calendar, coordinating with field leaders
  
  

What You Bring To The Role

Minimum Requirements:

• 2 years direct experience in communications roles directly supporting operational or sales teams (like retail, warehouses, sales etc) is required; experience in a high-growth environment is preferred
• Proficient in Google Suite (incl. Slides, Docs, Sheets, Gmail) or Microsoft Suite
• Self-starter, works independently - prioritizes tasks and meets deadlines, including holding others to deadlines
• Strong written, verbal, and presentation communication skills
• Team player, able to communicate with various levels in the organization
• Passion for communicating in creative ways
• Impeccable attention to detail, ability to proofread and use tools to write error-free copy
• Strong organization, time-management, and prioritization skills
• Ability to learn and pivot quickly
• Ability to take feedback/coaching and implement to improve and develop skills
• Ability to adapt to change and maintain a positive attitude
• Prioritizes employee experience and business goals
• Applicants will be asked provide a sample of previous work
  
  

Compensation, Benefits, Perks

Preferred Requirements:

• Experience with email tools like Mailchimp, Studio Chorus, etc.
• Graphic design, video editing skills
  
  

The expected salary range for this role is $60,659-$68,136. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.