What are the responsibilities and job description for the Communications & Engagement Coordinator position at The RealReal?
About The Role
The RealReal is hiring an Communication & Engagement Coordinator to support L&D team by authoring, deploying and tracking team-wide communications and creating centralized engagement programs.
This highly professional, self-disciplined, and collaborative individual will drive results by creating, publishing and tracking communications to Ops or Sales employees to inspire team collaboration & engagement. This role will support the team in delivering engagement and communication strategies that improve engagement scores, streamline processes, and elevate organizational communication.
What You Get To Do Every Day
- Write, edit, and publish impactful communications to teams, delivering regular content for business drivers, new initiatives, all-hands and other needed comms.
- Manage and measure the impact of communication campaigns, readership, understanding, and engagement, continuously evaluating effectiveness of content and surfacing opportunities to increase employee awareness.
- Plan, facilitate and organize leaders to support engagement initiatives, small events, give-back programs, etc. as applicable
- Track budgets and manage spend for small-medium scale initiatives driven by L&D Ops team, as applicable
- Leverage data and surveys to identify areas of improvement and improve employee engagement initiatives
- Design and propose tools & processes that enable leaders to drive results
- Track and report KPI's for engagement initiatives, providing recommendations and proactive insight to leadership to drive informed decision-making
- Maintain and upkeep all internal library resources and messaging within our internal communications platform
- Strategically drive and partner to maximize employee engagement on the platform
- Maintain engagement and communication calendar, coordinating with field leaders
What You Bring To The Role
Minimum Requirements :
Compensation, Benefits, Perks
Preferred Requirements :
The expected salary range for this role is $60,659-$68,136. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $60,659 - $68,136
