What are the responsibilities and job description for the Director, Operations Strategy position at The RealReal?
About The Role
As Director, Operations Strategy you will work directly with VP and above leadership to shape and deliver against TRR’s Inbound Operations continuous improvement initiatives. The Director will serve as a leader on the Operations team, playing a critical role in defining the future state of Inbound Operations value chain inclusive of consignment product receiving, photography, attribution, and authentication. In this role, you will lead continuous improvement initiatives to deliver cost, quality, and SLA efficiencies across Operations; working closely with both Operations leadership and cross-functional teams (ex. Product, Tech, and Finance).
What You Get To Do Every Day
Minimum Requirements:
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
As Director, Operations Strategy you will work directly with VP and above leadership to shape and deliver against TRR’s Inbound Operations continuous improvement initiatives. The Director will serve as a leader on the Operations team, playing a critical role in defining the future state of Inbound Operations value chain inclusive of consignment product receiving, photography, attribution, and authentication. In this role, you will lead continuous improvement initiatives to deliver cost, quality, and SLA efficiencies across Operations; working closely with both Operations leadership and cross-functional teams (ex. Product, Tech, and Finance).
What You Get To Do Every Day
- Identify process improvement and tech-enabled change opportunities, develop business cases, and define a roadmap for implementation of initiatives that deliver Inbound Operations efficiencies across speed, quality, and cost
- Steward digital transformation of Inbound Operations, including the identification and implementation of new TRR-proprietary AI-enabled tools and hardware (ex. Robotics, Material Handling Equipment, etc.)
- Prepare clear and concise analyses (in Excel/Google Sheet) and presentations (in Google Slides) to present recommendations to senior leadership and Cross-functional partners
- Identify longer-term, forward thinking innovative solutions to supply chain challenges and supply growth opportunities. Explore external partnership opportunities vs. internal building capabilities and assess impact. Support POCs and Pilots for new initiatives to test and learn quickly.
- Build a continuous improvement model for operational excellence, leveraging learnings across functions within the supply chain. Create a Center of Excellence (COE) toolbox with frameworks, metrics, dashboards, and insights to continually build on learnings
- Lead development of a long range plan across people, process, and technology for Inbound operations. Create rigorous business cases that include impact analyses, holistic cost assessments, and key risks or other dependencies. Develop KPIs, monitor strategy progress, and identify roadblocks with Operations leadership.
- Partner cross functionally with the product, technology, merchandising, sales, and other operational teams to drive quick wins and longer-term key strategic initiatives. Conduct holistic analyses measuring inbound operational impact, with respect to costs, fixed assets, working capital and service, and gather cross functional input to test and strengthen ideas.
- Develop the change management approach to ensure seamless implementation of new ways of working for hundreds of Operations associates across all three Authentication Centers, domestically
- Define and monitor success measures to ensure the successful deployment and evolution of new business processes and technology solutions; Own engagement with stakeholder / leadership engagement
Minimum Requirements:
- 10 years of work experience; 5 years of Management/Strategy Consulting experience or equivalent
- Bachelor’s degree in Business or Supply Chain; MBA a plus
- Experience in E-commerce/ Retail Operations and/or Supply Chain with a Consumer company
- Experience with Business transformation change and program management, including but not limited to change management strategy, communications, and milestone development.
- Proficiency in slide creation and storytelling to executive stakeholders
- Proficiency with Google Suite (Google Docs, Google Sheets, Google Slides)
- Structured problem solving skills, combined with strong business acumen
- Highly quantitative and structured approach to solving problems, utilizing frameworks and relying on data
- Proactive working style - comfortable with ambiguity and working autonomously
- Excellent communication and presentation skills with the ability to take complex, ambiguous topics and turn them into compelling, direct, and easy-to-digest narratives for different audiences
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $203,375 - $225,000
