What You Get To Do Every Day

• Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers

• Manage day-to-day store operations, including scheduling, inventory management, and visual merchandising

• Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication

• Train and develop associates on product knowledge, sales techniques, and customer service skills

• Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training

• Lead by example on the sales floor

• Ensure training on compliance with inventory management standards, policies, and procedures

• Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication

• Execute company merchandising and promotional strategies, and train and manage the team to take pride in a clean and beautiful shopping environment

What You Bring To The Role

Minimum Requirements:

• 3 years experience in store management, preferably in the luxury or fashion industry

• Experience working with a commissioned sales or retail organization and/or operationally intensive business

• Strong customer service orientation, clienteling abilities, floor management and sales skills

• Excellent analytical, critical thinking, problem solving, and troubleshooting skills

• Well-developed organization and time management skills- especially multitasking and prioritizing competing demands

• Ability to work in a fast-paced environment and build multiple cross functional team relationships

• Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management

• Effective interpersonal and communication skills, with the ability to lead and inspire a team

• Passion for luxury fashion, sustainability, and The RealReal's mission

• Ability to work in a fast-paced environment and build multiple cross functional team relationships

• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends

Preferred Requirements:

• Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail

• Bachelor’s degree- preferable in Business or relatable fields

• Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided

• Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes

• Fluency in Spanish, French, Mandarin or other languages a plus