What are the responsibilities and job description for the Store Manager - Summit, New Jersey position at The RealReal?
What You Get To Do Every Day
Minimum Requirements:
- Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
- Manage day-to-day store operations, including scheduling, inventory management, and visual merchandising
- Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
- Train and develop associates on product knowledge, sales techniques, and customer service skills
- Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training
- Lead by example on the sales floor
- Ensure training on compliance with inventory management standards, policies, and procedures
- Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication
- Execute company merchandising and promotional strategies, and train and manage the team to take pride in a clean and beautiful shopping environment
Minimum Requirements:
- 3 years experience in store management, preferably in the luxury or fashion industry
- Experience working with a commissioned sales or retail organization and/or operationally intensive business
- Strong customer service orientation, clienteling abilities, floor management and sales skills
- Excellent analytical, critical thinking, problem solving, and troubleshooting skills
- Well-developed organization and time management skills- especially multitasking and prioritizing competing demands
- Ability to work in a fast-paced environment and build multiple cross functional team relationships
- Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management
- Effective interpersonal and communication skills, with the ability to lead and inspire a team
- Passion for luxury fashion, sustainability, and The RealReal's mission
- Ability to work in a fast-paced environment and build multiple cross functional team relationships
- Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
- Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
- Bachelor’s degree- preferable in Business or relatable fields
- Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
- Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes
- Fluency in Spanish, French, Mandarin or other languages a plus
Salary : $101,745 - $130,815
