What are the responsibilities and job description for the Supervisor, Specialist Categories position at The RealReal?
About The Role
The Supervisor - Specialist Categories will coach and develop the team to drive KPIs and engagement, while ensuring adherence to company policies and values. They will manage new hire ramp-up and cross-training, and partner with management on training, development and business strategy. The ability to build relationships across departments to meet operational needs is essential, as is a passion for championing The RealReal brand.
What You Get To Do Everyday
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The Supervisor - Specialist Categories will coach and develop the team to drive KPIs and engagement, while ensuring adherence to company policies and values. They will manage new hire ramp-up and cross-training, and partner with management on training, development and business strategy. The ability to build relationships across departments to meet operational needs is essential, as is a passion for championing The RealReal brand.
What You Get To Do Everyday
- Responsible for overseeing a team of 8-10 people.
- Conduct both formal and informal feedback conversations to support development of the Team.
- In partnership with the Manager, hold the team accountable for meeting / exceeding department goals and demonstrating company values.
- Maintain weekly / monthly touch bases with direct employees to discuss growth and results.
- Work closely with the Manager to address training and development opportunities within the team.
- Ensure ramp up goals are met weekly for new hires and authenticators being cross trained.
- Help hold the team accountable to policy and procedure such as time and attendance.
- Communicate company initiatives and critical messages to the Authentication team.
- Maintain a high level of engagement through coaching and motivating the team on a daily basis.
- Responsible for driving team KPI’s and team engagement while running the floor.
- Empower others and delegate when able to promote individual growth.
- Build and maintain effective interdepartmental relationships.
- Ensure support functions are adhering to department needs daily.
- Work closely with the management team to drive business strategies that will improve production and department results.
- Manage daily operational tasks according to brand standards.
- Act as a brand ambassador and advocate for TheRealReal.
- Minimum 1 to 2 years of working at a leadership capacity.
- Ability to work independently as well as part of a team.
- Ability to work in a fast-paced and high volume environment.
- Outstanding work ethic and detail oriented.
- Communicate and work closely with Management on a daily basis
- Can effectively communicate upwards as well as provide peer to peer feedback,
- Excellent organizational & time management skills.
- Confident communicator who possesses a positive attitude towards collaboration.
- Passionate about continuous learning and adapts to feedback.
- Strong business acumen and ability to align work with company goals.
- Ability to lead by example and maintain a positive team culture. Adheres to all policies and procedures at TheRealReal
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
- State of the art, climate-controlled warehouse facility
- Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $50
