IT Systems Engineer

Are you a solutions-driven IT professional with a passion for creating seamless, reliable, and innovative computing experiences? The University of Virginia's Information Technology Services (ITS) seeks an experienced systems administrator for a position in our Storage, Backup, and Archive team. Commensurate with the candidate's experience, the role will be filled at the respective level that best matches the candidate's qualifications.

In this role, you will support, maintain, and automate a variety of enterprise class storage systems deployed at UVA for departments across the University. Working alongside a team of experienced engineers, you will collaborate closely with internal and external partners to provide technical guidance, optimize deployment processes, develop best practices, and ensure efficient, secure, and high-quality IT services.

The ideal candidate has in-depth experience with Linux systems, skill with enterprise storage systems, experience supporting a diverse user base, excellent communication and troubleshooting skills, and a sincere commitment to teamwork and collaboration.

Why Join the Information Technology Services (ITS) at UVA?

ITS at UVA is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We are committed to fostering an inclusive and respectful environment and prioritize work-life balance, offering flexible work location options where possible. Please see additional information aboutjoining our team.

Benefits Include:

• Choice of three health plans, plus vision and dental insurance
• Life insurance and benefits savings accounts
• 22 days of paid time off annually, plus 12 paid holidays
• 8 weeks of paid parental leave
• Short-term disability coverage
• Tuition assistance (up to $4,360 annually for degree programs or $2,000 for professional development)
• And more!

Key Responsibilities

• Provision, troubleshooting, and upgrade enterprise storage solutions for departments and end-users.
• Diagnose and resolve complex storage-related issues escalated from the general Help Desk.
• Monitor performance and availability of complex storage and backup systems.
• Automate storage management tasks using scripted and configuration tools.
• Participate in an on-call rotation (approximately one week out of every seven).

Work setting

• Primarily remote with On-premises work is required as necessary

Required Knowledge, Skills and Abilities:

• Hands on experience with enterprise-class storage systems (NetApp OnTap, Dell Powerscale/Isilon, Pure, Qumulo, etc.)
• Strong understanding of TCP/IP networking, NFS and SMB sharing protocols
• RHEL or CentOS Linux system administration experience
• Excellent troubleshooting skills
• Proficiency in at least one scripting language (bash, Python, Ruby, etc.)

Preferred Experience:

• Experience with enterprise backup systems (Veeam, Cohesity, Rubrik, Netbackup, etc.)
• Windows server administration
• Familiarity with ServiceNow, Blackboard, and/or other Enterprise help desk system
• Experience in a large enterprise IT environment, preferably higher education
• Experience with AWS and/or Azure cloud environments

RequiredCompetencies

• Problem-Solving & Analytical Thinking - Ability to diagnose, analyze, and resolve complex technical challenges efficiently.
• Collaboration & Teamwork - Strong interpersonal skills and ability to work effectively with technical and non-technical stakeholders.
• Communication Skills - Ability to translate complex IT concepts into clear, understandable language for various audiences.
• Process Improvement & Automation - Experience identifying inefficiencies and implementing automation to optimize workflows.
• Customer Focus - A commitment to providing high-quality IT services that meet user needs.

Work setting

• Primarily remote with On-premises work is required as necessary

Required Knowledge, Skills and Abilities:

• Hands on experience with enterprise-class storage systems (NetApp OnTap, Dell Powerscale/Isilon, Pure, Qumulo, etc.)

• Strong understanding of TCP/IP networking, NFS and SMB sharing protocols
• RHEL or CentOS Linux system administration experience
• Excellent troubleshooting skills
• Proficiency in at least one scripting language (bash, Python, Ruby, etc.)

Preferred Experience:

• Experience with enterprise backup systems (Veeam, Cohesity, Rubrik, Netbackup, etc.)
• Familiarity with ServiceNow, Blackboard, and/or other Enterprise help desk system
• Experience in a large enterprise IT environment, preferably higher education
• Experience with AWS and/or Azure cloud environments

Preferred Competencies

• Problem-Solving & Analytical Thinking - Ability to diagnose, analyze, and resolve complex technical challenges efficiently.
• Collaboration & Teamwork - Strong interpersonal skills and ability to work effectively with technical and non-technical stakeholders.
• Communication Skills - Ability to translate complex IT concepts into clear, understandable language for various audiences.
• Process Improvement & Automation - Experience identifying inefficiencies and implementing automation to optimize workflows.
• Customer Focus - A commitment to providing high-quality IT services that meet user needs.

Perks

• Funding for professional development
• Work with one of the largest technology installations in Virginia
• Hybrid work environment

Anticipated Hiring Range: $ 109.000

Applicants must be currently authorized to work in the United States. The University will not sponsor or consider candidates requiring sponsorship for employment visas now or in the future.

Why Join Us?

The University of Virginia is consistently ranked among the top public universities in the nation. As a member of our team, you will contribute to a collaborative environment that values innovation and excellence while working to sustain the University's financial health and success.

To Apply:

Please apply through Careers at UVA, and search for R0070370 . Internal applicants must apply through their UVA Workday profile by searching 'Find Jobs' or through their "Jobs Hub'. Applicants must complete an application online with the following documents:

• Cover letter to include your interest in the position and how your relevant experience pertains to this position.
• Resume or CV

***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

For questions about the application process, please contact Bill Crane, IT recruiter xer5ff@virginia.edu

For more information about UVA and the Charlottesville community please see Charlottesville & Beyond and Embark Central Virginia.

PHYSICAL DEMANDS:

This is primarily a sedentary job involving extensive use of desktop computers

MINIMUM REQUIREMENTS

Education: High School Diploma, Associate's Degree Preferred.
Experience: 3 years.
Licensure: None.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.