What are the responsibilities and job description for the Customer Service Associate position at The Red Lady Bakery?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them with inquiries, and ensuring a positive shopping experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced retail environment.
Duties
- Engage with customers in a friendly and professional manner, addressing their needs and inquiries promptly.
- Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed.
- Assist in maintaining stock levels and organizing merchandise on the sales floor.
- Utilize retail math skills to process transactions and manage inventory effectively.
- Provide support in retail sales by promoting products and services to enhance customer satisfaction.
- Supervise junior staff members when necessary, providing guidance and support to ensure excellent customer service standards are met.
- Communicate effectively with team members and management to resolve customer issues or concerns.
- Maintain a clean and organized work environment that reflects the company's standards.
Qualifications
- Proven experience in customer service or retail sales is preferred.
- Strong phone etiquette and communication skills are essential for engaging with customers effectively.
- Basic math skills are required for handling transactions and inventory management.
- Experience with cash handling and understanding of retail math concepts is a plus.
- Ability to supervise team members and foster a collaborative work environment is desirable.
- A proactive attitude towards problem-solving and customer satisfaction is essential.
Join our team as a Customer Service Representative, where you can make a difference in the lives of our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $19.43 - $22.85 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $19 - $23
