What are the responsibilities and job description for the RECEPTIONIST (On Call) position at The Redwoods?
Join our team at The Redwoods, where you can make a meaningful impact on individual lives. After more than 50 years as a local, nonprofit community in beautiful Mill Valley, we have a rich history of service and purpose. We take pride in providing excellent care for an active and diverse community of seniors. You'll find that every day presents an opportunity for a rewarding experience of caring and connection with a dedicated team and dynamic group of residents. As a mission driven organization, we ensure everyone receives vital programs and services regardless of their income. Enjoy competitive pay, first class health benefits, generous vacation and sick time, and a great work environment.
Be a part of something bigger - join us in making a genuine difference!
https://www.youtube.com/watch?v=KamIK4RgBUU https://youtu.be/ozSyLHiLXxg
Rate: $20.00 - $23.00 an hour
Shift differential for shifts starting after 3pm
Benefits
For positions scheduled 24 or more hours per week:
- Medical Insurance- ZERO out of Pocket Expense for the Employee – Effective the first of the month following hired date.
- Dental and Vision Insurance
- Paid Vacation, Sick, and Personal Time
- 403b Retirement Plan with Employer Contribution/Union Pension contributions
- Longevity Bonus Program
- Educational Assistance
- Low-cost meal program
POSITION SUMMARY
The Front Desk Receptionist is an integral member of the Administration team. The responsibilities include customer service to residents, visitors, vendors, and staff; answer and direct all incoming calls with a consistently high level of customer service; complete clerical tasks efficiently, distribute and deliver mail and other correspondence; screen and assist visitors properly at entry. Performs in accordance with established procedures, and as directed by supervisor.
MINIMUM QUALIFICATIONS:
- Excellent customer service skills both in person and on the phone.
- High degree of personal integrity, ability to maintain confidentiality and to interact with a variety of people with courteous and professional demeanor.
- One year of office assistant or reception experience preferred working with basic office equipment and skills such as typing, filing, working with multi-line phone system, photocopier etc.
- High school diploma or equivalent.
- Demonstrated knowledge of Microsoft word processing, Windows XP, spreadsheets, web-based applications.
- Ability to effectively communicate in English, both verbally and in writing with accurate spelling and grammar.
- Able to appreciate and meet the communication needs of older adults with an awareness of volume, pacing, and with the ability to remember names.
- Ability to prioritize work load and make decisions independently, maintaining the best interest of residents at all times.
- Flexibility and willingness to work special events or called-back during emergency conditions (e.g. severe weather, evacuation, etc.).
- WorxHub, Accushield and PCC experience preferred.
- Required language - English, Bilingual (English/Spanish) preferred.
PHYSICAL DEMANDS:
- Ability to sit for up to 2 hours at a time; ability to bend, straighten, and walk reasonable distances throughout the work day.
- Able to lift and or move up to 10lbs and occasionally lift/move up to 25 lbs.
- Ability to respond to pressure and stress with proper conduct
- COVID-19 vaccination or medical or religious waiver required
The Redwoods is an EOE employer
Salary : $20 - $23
