What are the responsibilities and job description for the Host/Hostess position at The Reef Newport Rhode Island?
Host
Job Summary:
Hosts at The Reef are the first point of contact for guests, providing a warm welcome and ensuring smooth seating and reservations management. They set the tone for a great dining experience through excellent customer service.
Hosts at The Reef are the first point of contact for guests, providing a warm welcome and ensuring smooth seating and reservations management. They set the tone for a great dining experience through excellent customer service.
Key Responsibilities:
- Greet guests with a friendly and professional demeanor.
- Manage reservations and waitlists using the restaurant's seating system.
- Escort guests to their tables and provide menus.
- Communicate wait times and accommodate special requests when possible.
- Assist with answering phones and taking to-go orders.
- Maintain cleanliness and organization of the host stand and entrance area.
- Collaborate with servers and management to ensure smooth service flow.
Requirements:
- Previous host or customer service experience preferred.
- Strong communication and organizational skills.
- Ability to multitask and remain calm under pressure.
- Professional and friendly attitude.
- Availability to work nights, weekends, and holidays.
