What are the responsibilities and job description for the Agency Order Coordinator position at The Regional Food Bank?
Qualifications:
Associate's degree and a minimum of two years' experience in a customer service-related field, or equivalent combination of education and work experience.
Strong writing, speaking, analytical, and organizational skills.
Ability to handle multiple tasks and prioritize accordingly.
Excellent communication and interpersonal skills, with the ability to build positive relationships with partner agencies and staff.
Ability to work with diverse populations.
Passion for community service and the mission of food banks.
Position Summary: Responsible for the coordination of orders from the Food Bank's network.
Physical Requirements: This position works in a typical office setting but may be exposed to extreme temperatures in a warehouse setting. There may be extended periods of sitting, standing and/or bending, listening, talking and/or visual concentration, writing, and/or computer use. This position would generally have routine opportunities for the employee to be able to alter their physical position or change eye focus. Lifting should not normally exceed 30 pounds.
Duties and Responsibilities:
In conjunction with the Partner Technology and Support Manager, the incumbent will be responsible for the following key responsibilities:
1. Order Coordination:
Performs and coordinates data entry and related tasks for online, telephone and email orders.
Adheres to deadlines and proper procedures for order processing.
Finalizes orders daily and prepares schedules for release.
Assists with maintaining delivery and distribution schedules.
Identifies opportunities to improve internal processes.
2. Training:
Provides training and navigation for the order process and/or online ordering.
Identifies agencies for additional support or training.
Assists in developing and maintaining internal procedures/training materials for the order process.
Associate's degree and a minimum of two years' experience in a customer service-related field, or equivalent combination of education and work experience.
Strong writing, speaking, analytical, and organizational skills.
Ability to handle multiple tasks and prioritize accordingly.
Excellent communication and interpersonal skills, with the ability to build positive relationships with partner agencies and staff.
Ability to work with diverse populations.
Passion for community service and the mission of food banks.
Position Summary: Responsible for the coordination of orders from the Food Bank's network.
Physical Requirements: This position works in a typical office setting but may be exposed to extreme temperatures in a warehouse setting. There may be extended periods of sitting, standing and/or bending, listening, talking and/or visual concentration, writing, and/or computer use. This position would generally have routine opportunities for the employee to be able to alter their physical position or change eye focus. Lifting should not normally exceed 30 pounds.
Duties and Responsibilities:
In conjunction with the Partner Technology and Support Manager, the incumbent will be responsible for the following key responsibilities:
1. Order Coordination:
Performs and coordinates data entry and related tasks for online, telephone and email orders.
Adheres to deadlines and proper procedures for order processing.
Finalizes orders daily and prepares schedules for release.
Assists with maintaining delivery and distribution schedules.
Identifies opportunities to improve internal processes.
2. Training:
Provides training and navigation for the order process and/or online ordering.
Identifies agencies for additional support or training.
Assists in developing and maintaining internal procedures/training materials for the order process.
