What are the responsibilities and job description for the Program Information Specialist position at The Renfrew Center of Pennsylvania, LLC?
The Renfrew Center of Philadelphia, PA has an opening for a Full-Time Program Information Specialist
Build your career with the leading provider in the field of eating disorders!
As a company that values diversity, equity, and inclusion, The Renfrew Center is dedicated to searching for and hiring individuals of all backgrounds and experiences. Renfrew is creating an environment where everyone celebrates an inclusive culture and a sense of belonging where all can thrive. We encourage all to apply for this position.
Position Responsibilities:
- Provide information about all of The Renfrew Center’s programming to patients, families, and professional
- Actively engage consumers in a highly responsive manner while utilizing sales ability to assist patients, families, and professionals to move forward with Renfrew services
- Compile information regarding patient’s demographics, basic symptom and treatment history, and insurance benefit information to enter into electronic database accurately and timely
- Maintain follow-up contact including outreach calls or emails to patients, families, and professionals to asset patients in entering treatment at The Renfrew Center
- Meets established departmental metrics such as % of calls to intakes, % of intakes to assessments, etc
- Provides tours of The Renfrew Center and provide an explanation of the assessment /insurance/referral process
- Demonstrates professionalism and understanding of the functional/developmental age of the individual served
Education, Competencies, and Credentials:
- BA/BS in Human Services, Social Work, Psychology or related field
- sales experience preferably in a behavioral health facility
- Demonstrated telephone sales presence required
Additional Requirements:
- Excellent verbal and written communication skills
- Outstanding organizational and time management skills
- Proficiency with Microsoft Office Products
- Ability to work well in a team setting
Competitive benefits include:
- Group health, dental, and vision insurance.
- Flexible spending accounts and short-term disability.
- 401(k) with employer match.
- Employer paid group life insurance, employer-paid long-term disability, and an EAP.
- Paid time off, sick time, and paid holidays.
The Renfrew Center has been a pioneer in the treatment of eating disorders since 1985. As the nation’s first residential eating disorder facility, with 19 residential and non-residential sites throughout the country, Renfrew has helped more than 75,000 women with eating disorders and other behavioral health issues.
The Renfrew Center – An Equal Employment Opportunity Employer, devoted to diversity, equity, and inclusion.
